Faq Frequently Asked Questions
- TOP
- Frequently Asked Questions
About reservation
- About credit card payment
Credit cards available
- About electronic money payment
[Payment Method]
PayPay / auPAY / J-CoinPay / d Payment / Mel Pay / BankPay / Alipay + WeChatPay- Incorporation of accommodation
Click here for the terms of accommodation.
- About check-in and check-out
Check-in 15:00 Check-out 11:00
※It may vary depending on the plan you booked.- Cancellation fee
A cancellation fee will be charged from 3 days in advance.
※It may vary depending on the plan you booked.- About the settlement
Please pay for it when you arrive.
- Do you have a smoking room?
Please use the smoking area as it is not available.
- About the plan of ALL INCLUSIVE
Dinner, breakfast, basic drinks in the lounge, snacks, large public baths, etc.
※Grand Mercure Sapporo Odori Park doesn't have dinner or public baths.
About Restaurant Lounge
- Lounge
[Operating hours]
・15:00-18:00 Rakugu/Evening Social
・21:00 to 23:00 Toriwatari (a little) / Nightcap
・15:00 to 23:00/6:00~ 10:00 Hot Spring Lounge ※Mercure Saga Karatsu Resort is a relaxing lounge
The content of the offer differs depending on the time of day, so please change the time before using.
※Hot Spring/Relaxation Lounge Not applicable:
Grand Mercure Sapporo Odori Park, Mercure Miyagi Zao Resort & Spa, Mercure Toyama Tonami Resort & Spa and Grand Mercure Okinawa Cape Zanpa Resort- Do you have lunch?
I don't have it.
- Allergy response
Please refer to the link below for information on how to deal with food allergies.
>For those who have food allergies- Is there an allergy notation?
The buffet restaurant shows the use of ingredients for the eight major allergies (eggs, milk, wheat, buckwheat, peanuts, shrimp, crab, walnuts, shrimp, crab, walnuts).
Please note that the kitchen handles a variety of ingredients, so please note that there is a possibility of a small amount of contamination, including at a foodstuff factory.
If you have any questions, please feel free to contact the restaurant staff on the day.
Facilities and equipment
- About the large public bath
Use time 6:00 to 10:00 (final admission 9:30) / 15:00 to 23:00 (final admission 22:30)
Please bring your face towel, bath towel, and card key from the guest room.
※Grand Mercure Sapporo Odori Park doesn't have a large public bath.- About sauna
Use time 15:00 to 23:00/6:00 to 10:00
- About Wi-Fi
You can use it for free.
※Accor members can use it for high-speed communication.
※Member registration is free, so please register by all means.
※You can also use it even if you enter your email address without registering as a member.- About air conditioner adjustment
Switching between heating and cooling is done in the entire building and cannot be adjusted for each guest room, but airflow can be adjusted for each guest room.
- About shipment of packages in advance
Please fill in the date of your stay, the name of your reservation representative or group, and send it by the front desk notice.
- Regarding your luggage storage
Please use the dial-type locker in front of the lobby for baggage storage before arrival and after departure.
- Provision of pharmaceuticals
We do not provide any pharmaceuticals to our customers.
Best Rate Guarantee
- When I made a reservation, the official homepage was the cheapest, but if I saw it a week before the accommodation, another company's reservation site site was cheaper.
The best price warranty is guaranteed to be reserved at the best rate.
If you find a cheaper rate on another website within 24 hours of booking, we will apply that price and offer an additional 25% discount from the price of the third party booking channel.
> Click here for more information.- Although cheap type rooms are available on other company reservation sites, only high-priced rooms remain on the official website.
Not applicable if the vacant room type at the time of reservation is not the same.
- Package rates posted on the airline's website are sold at a lower price.
Package products such as airlines are not eligible because they are prices that cannot be involved in the selling price.
- I made a reservation because I have a corporate contract, but if you look at the other company reservation site, the same accommodation day and the same room type are sold cheaply.
Corporate contracts are not eligible because accommodation fees are negotiated and sold between the two companies in advance.