Inquiries are accepted via the inquiry form. Feel free to ask.
It may take some time to respond during special periods such as weekends and holidays, GW, New Year's holidays.
For inquiries about specific hotels, please contact us from the target hotel site.
※Please note that it may take some time to reply to the inquiry form.

  • Grand Mercure Sapporo Odori Park

    Click here for e-mail inquiries.

    Reservation, change, cancellation
    TEL: 03-6627-4630 (Reservation Center)

    Other inquiries TEL: 011-271-2711

  • Mercure Miyagi Zao Resort & Spa

    Click here for e-mail inquiries.

    Reservation, change, cancellation
    TEL: 03-6830-3926 (Reservation Center)

    Other inquiries TEL: 0224-34-3600

  • Mercure Urabandai Resort & Spa

    Click here for e-mail inquiries.

    Reservation, change, cancellation
    TEL: 03-5539-2629 (Reservation Center)

    Other inquiries TEL: 0241-32-3111

  • Grand Mercure Nasu Highlands Resort & Spa

    Click here for e-mail inquiries.

    Reservation, change, cancellation
    TEL: 03-5539-2597 (Reservation Center)

    Other inquiries TEL: 0287-76-1122

  • Grand Mercure Minamiboso Resort & Spa

    Click here for e-mail inquiries.

    Reservation, change, cancellation
    TEL: 03-5539-2634 (Reservation Center)

    Other inquiries TEL: 0470-33-38

  • Grand Mercure Yatsugatake Resort & Spa

    Click here for e-mail inquiries.

    Reservation, change, cancellation
    TEL: 03-6830-3918 (Reservation Center)

    Other inquiries TEL: 0551-38-4455

  • Mercure Nagano Matsushiro Resort & Spa

    Click here for e-mail inquiries.

    Reservation, change, cancellation
    TEL: 03-6830-3912 (Reservation Center)

    Other inquiries TEL: 026-278-1811

  • Grand Mercure Lake Hamana Resort & Spa

    Click here for e-mail inquiries.

    Reservation, change, cancellation
    TEL: 03-6627-4647 (Reservation Center)

    Other inquiries TEL: 053-592-2222

  • Mercure Toyama Tonami Resort & Spa

    Click here for e-mail inquiries.

    Reservation, change, cancellation
    TEL: 03-5539-2617 (Reservation Center)

    Other inquiries TEL: 0763-37-2000

  • Mercure Noto Resort & Spa

    Click here for e-mail inquiries.

    Reservation, change, cancellation
    TEL: 03-6627-4727 (Reservation Center)

    Other inquiries TEL: 0767-32-3111

  • Grand Mercure Ise-shima Resort & Spa

    Click here for e-mail inquiries.

    Reservation, change, cancellation
    TEL: 03-6627-4731 (Reservation Center)

    Other inquiries TEL: 0599-55-2111

  • Grand Mercure Lake Biwa Resort & Spa

    Click here for e-mail inquiries.

    Reservation, change, cancellation
    TEL: 03-6743-6550 (Reservation Center)

    Other inquiries TEL: 0749-64-2000

  • Mercure Kyoto Miyazu Resort & Spa

    Click here for e-mail inquiries.

    Reservation, change, cancellation
    TEL: 03-6627-4666 (Reservation Center)

    Other inquiries TEL: 0772-25-1800

  • Grand Mercure Nara Kashihara

    Click here for e-mail inquiries.

    Reservation, change, cancellation
    TEL: 03-6627-4715 (Reservation Center)

    Other inquiries TEL: 0744-28-6636

  • Grand Mercure Wakayama Minabe Resort & Spa

    Click here for e-mail inquiries.

    Reservation, change, cancellation
    TEL: 03-6627-4732 (Reservation Center)

    Other inquiries TEL: 0739-72-5500

  • Mercure Wakayama Kushimoto Resort & Spa

    Click here for e-mail inquiries.

    Reservation, change, cancellation
    TEL: 03-6627-4730 (Reservation Center)

    Other inquiries TEL: 0735-62-7771

  • Mercure Fukuoka Munakata Resort & Spa

    Click here for e-mail inquiries.

    Reservation, change, cancellation
    TEL: 03-5539-2612 (Reservation Center)

    Other inquiries TEL: 0940-62-4111

  • Mercure Saga Karatsu Resort

    Click here for e-mail inquiries.

    Reservation, change, cancellation
    TEL: 03-6627-4651 (Reservation Center)

    Other inquiries TEL: 0955-72-0111

  • Grand Mercure Beppu Bay Resort & Spa

    Click here for e-mail inquiries.

    Reservation, change, cancellation
    TEL: 03-5539-2606 (Reservation Center)

    Other inquiries TEL: 0977-72-9800

  • Grand Mercure Okinawa Cape Zanpa Resort

    Click here for e-mail inquiries.

    Reservation, change, cancellation
    TEL: 03-6627-4738 (Reservation Center)

    Other inquiries TEL: 098-958-5000


In addition, questions that are frequently asked by customers are summarized by item.

Inquiries regarding the site system

Inquiries about the site system are accepted from the following inquiry form.
※It may take some time to respond during special periods such as weekends and holidays, GW, New Year's holidays, etc.
※For inquiries about specific hotels, please contact us from the target hotel site.

Inquiries regarding ART, CRTs and Contracting Corporations

For ART, CRTs and contract corporations, we accept from the following inquiry form.