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  2. Inquiry

Inquiries can be accepted using the inquiry form. Please feel free to contact us.
It may take some time to respond during special periods such as weekends, holidays, GW, New Year's holidays, etc.
For inquiries regarding specific hotels, please contact us from the target hotel site.
※Please note that it may take some time to reply to the inquiry form.

  • Grand Mercure Sapporo Odori Park

    Click here for e-mail inquiries

    Reservation, change, cancellation
    TEL： 03-6627-4630 (Reservation Center)

    Other inquiries TEL: 011-271-2711

  • Mercure Miyagi Zao Resort & Spa

    Click here for e-mail inquiries

    Reservation, change, cancellation
    TEL： 03-6830-3926 (Reservation Center)

    Other inquiries TEL: 0224-34-3600

  • Mercure Urabandai Resort & Spa

    Click here for e-mail inquiries

    Reservation, change, cancellation
    TEL： 03-5539-2629 (Reservation Center)

    Other inquiries TEL: 0241-32-3111

  • Grand Mercure Nasu Highlands Resort & Spa

    Click here for e-mail inquiries

    Reservation, change, cancellation
    TEL： 03-5539-2597 (Reservation Center)

    Other inquiries TEL: 0287-76-1122

  • Grand Mercure Minamiboso Resort & Spa

    Click here for e-mail inquiries

    Reservation, change, cancellation
    TEL： 03-5539-2634 (Reservation Center)

    Other inquiries TEL: 0470-33-3811

  • Grand Mercure Yatsugatake Resort & Spa

    Click here for e-mail inquiries

    Reservation, change, cancellation
    TEL： 03-6830-3918 (Reservation Center)

    Other inquiries TEL: 0551-38-4455

  • Mercure Nagano Matsushiro Resort & Spa

    Click here for e-mail inquiries

    Reservation, change, cancellation
    TEL： 03-6830-3912 (Reservation Center)

    Other inquiries TEL: 026-278-1811

  • Grand Mercure Lake Hamana Resort & Spa

    Click here for e-mail inquiries

    Reservation, change, cancellation
    TEL： 03-6627-4647 (Reservation Center)

    Other inquiries TEL: 053-592-2222

  • Mercure Toyama Tonami Resort & Spa

    Click here for e-mail inquiries

    Reservation, change, cancellation
    TEL： 03-5539-2617 (Reservation Center)

    Other inquiries TEL: 0763-37-2000

  • Mercure Noto Resort & Spa

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    Reservation, change, cancellation
    TEL： 03-6627-4727 (Reservation Center)

    Other inquiries TEL: 0767-32-3111

  • Grand Mercure Ise-shima Resort & Spa

    Click here for e-mail inquiries

    Reservation, change, cancellation
    TEL： 03-6627-4731 (Reservation Center)

    Other inquiries TEL: 0599-55-2111

  • Grand Mercure Lake Biwa Resort & Spa

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    Reservation, change, cancellation
    TEL： 03-6743-6550 (Reservation Center)

    Other inquiries TEL: 0749-64-2000

  • Mercure Kyoto Miyazu Resort & Spa

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    Reservation, change, cancellation
    TEL： 03-6627-4666 (Reservation Center)

    Other inquiries TEL: 0772-25-1800

  • Grand Mercure Nara Kashihara

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    Reservation, change, cancellation
    TEL： 03-6627-4715 (Reservation Center)

    Other inquiries TEL: 0744-28-6636

  • Grand Mercure Wakayama Minabe Resort & Spa

    Click here for e-mail inquiries

    Reservation, change, cancellation
    TEL： 03-6627-4732 (Reservation Center)

    Other inquiries TEL: 0739-72-5500

  • Mercure Wakayama Kushimoto Resort & Spa

    Click here for e-mail inquiries

    Reservation, change, cancellation
    TEL： 03-6627-4730 (Reservation Center)

    Other inquiries TEL: 0735-62-7771

  • Mercure Fukuoka Munakata Resort & Spa

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    Reservation, change, cancellation
    TEL： 03-5539-2612 (Reservation Center)

    Other inquiries TEL: 0940-62-4111

  • Mercure Saga Karatsu Resort

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    Reservation, change, cancellation
    TEL： 03-6627-4651 (Reservation Center)

    Other inquiries TEL: 0955-72-0111

  • Grand Mercure Beppu Bay Resort & Spa

    Click here for e-mail inquiries

    Reservation, change, cancellation
    TEL： 03-5539-2606 (Reservation Center)

    Other inquiries TEL: 0977-72-9800

  • Grand Mercure Okinawa Cape Zanpa Resort

    Click here for e-mail inquiries

    Reservation, change, cancellation
    TEL： 03-6627-4738 (Reservation Center)

    Other inquiries TEL: 098-958-5000

In addition, questions that are frequently asked by customer are summarized by item.

Frequently Asked Questions