FAQ
About reservation
- About credit card payment
Accepted credit cards

- About electronic money settlement
[Payment method]
PayPay, auPAY, J-CoinPay, d-Pay, Melpay, BankPay, Alipay+, WeChatPay- Terms of Accommodation
Please see here for accommodation terms.
- Check-in and Check-out
Check-in 15:00 Check-out 11:00
※It may vary depending on the reservation plan.- Cancellation Fee
There will be a cancellation fee from 3 days in advance.
※It may vary depending on the reservation plan.- About the settlement
Please pay it when you arrive.
- Do you have any smoking rooms?
No, please use the smoking area.
- About the All Inclusive Plan
The accommodation fee includes dinner, breakfast, basic drinks in the lounge, snacks, large public baths, etc.
※Grand Mercure Sapporo Odori Park does not have dinner or public bath.
About Restaurant & Lounge
- About the Lounge
Daily,
・15:00-18:00 Lagu / Evening Social
・21:00 to 23:00 Torito (a little) / Night cap
・15:00 - 23:00 / 6:00 - 10:00 Hot spring lounge ※Mercure Saga Karatsu Resort is a relaxation lounge
The content of the offer varies depending on the time of day, so please change the time and use it.
※Not covered by hot spring and relaxation lounge:
Grand Mercure Sapporo Odori Park, Mercure Miyagi Zao Resort & Spa, Mercure Toyama Tonami Resort & Spa, Grand Mercure Okinawa Cape Zanpa Resort- Do you have lunch?
I'm not ready.
- About Allergy Response
Please refer to the link below for information on those with food allergies.
>For those who have food allergies- Do you have any allergies?
The buffet restaurant displays the use of ingredients for eight major allergies (eggs, milk, wheat, buckwheat, peanuts, shrimp, crab, walnuts)
In addition, since the kitchen handles various ingredients, please note that there is a possibility of a small amount of contamination, including handling at the foodstuff factory.
If you have any questions, please feel free to contact the restaurant staff on the day.
Facilities and equipment
- About the public bath
Opening hours: 6:00 to 10:00 (last entry 9:30) / 15:00 to 23:00 (last entry 22:30)
Please bring a face towel, bath towel, and card key from the room when using.
※Grand Mercure Sapporo Odori Park does not have a public bath.- About the sauna
Time of use 15:00 to 23:00 / 6:00 to 10:00
- About Wi-Fi
You can use it for free.
※Accor members can use high-speed communication.
※Member registration is free, so please register by all means.
※You can use it even if you enter your email address without registering as a member.- About air conditioner adjustment
Switching between heating and cooling is a lump-sum building and cannot be adjusted for each guest room, but air volume can be adjusted for each guest room.
- Delivery of luggage in advance
Please fill in your accommodation date, reservation representative name or group name, and send it to the front desk notice.
- About your luggage storage
For luggage storage before arrival and after departure, please use a dial locker in front of the lobby.
- Provision of Pharmaceuticals
We cannot provide medicines to customers at our hotel.
About Best Rate Guarantee
- When I made a reservation, the official homepage was the lowest price, but when I saw it one week before my stay, the site of other company reservation site was cheaper.
Best Price Guarantee promises to make a reservation at the best rate.
If you find a cheaper price on other websites within 24 hours of booking, we will also apply that price and offer an additional 25% discount from the price of third-party booking channels.
> Click here for details- Although there are cheap rooms available on other company reservation sites, only high-priced rooms remain on the official website.
If the vacant room type at the time of reservation is not the same, it will not be eligible.
- The package fee posted on the airline's website is sold in total cheaply.
Packaged products such as airlines are not eligible because they will not be able to participate in the selling price.
- I made a reservation because I have a corporate contract, but when I look at the reservation site of another company, the same accommodation day and the same room type are sold cheaply.
In a corporate contract, accommodation fees are negotiated and sold between the two companies in advance, so they are not eligible.