Frequently Asked Questions-[Official] Grand Mercure/Mercure Spring 2024

About reservation

Credit card payment: Credit cards available
Electronic Money Settlement: [Payment Method]
PayPay, auPAY, J-CoinPay, d payment, Merpai, BankPay, Alipay + WeChatPay
※It's not available at some hotels.

About food allergy

Please confirm the correspondence of person having food allergy from the link below.

I made a reservation because I had a corporate contract, but when I look at the other company reservation site, the same accommodation day and the same room type are sold cheaply.: Corporate contracts are not eligible because accommodation fees are negotiated and sold in advance between the two companies.
Package rates posted on the airline's website are sold at a lower price in total.: Package products such as airlines are not eligible because they will not be involved in the selling price.
Although cheap rooms are available on other companies' reservation sites, only high-priced rooms remain on the official website.: If the vacant room type at the time of reservation is not the same, it will not be eligible.
When I made a reservation, the official website was at the lowest price, but one week before the accommodation, another company's reservation site site was cheaper.: The best price warranty promises to be reserved at the best rate.
If you find a cheaper price on another website within 24 hours of your reservation, we will apply that rate and offer an additional 25% discount from the price of the third party's reservation channel.
＞ Click here for details.