CONTACT

Contact Us

Inquiries are accepted using the inquiry form of each hotel. Please feel free to ask.
Please note that it may take some time to respond.

For inquiries regarding group reservations of 8 or more rooms, please contact the following e-mail address (reservation center).
※When sending e-mail, please be sure to specify the name of the hotel you booked.
※Please note that we cannot respond to inquiries about personal reservations because it is an inquiry window dedicated to group reservations.
Inquiries from domestic organizations: <crc@drhm.jp>
Inquiry from overseas (inbound) organizations: <grc@drhm.jp>

In addition, questions that are frequently asked by customers are summarized by item.

Frequently Asked Questions

  • Grand Mercure Sapporo Odori Park

    Click here for e-mail inquiries

    Reservation, Change, Cancellation
    TEL： 03-6627-4630 (Reservation Center)

    Other inquiries TEL: 011-271-2711

  • Mercure Miyagi Zao Resort & Spa

    Click here for e-mail inquiries

    Reservation, Change, Cancellation
    TEL： 03-6830-3926 (Reservation Center)

    Other inquiries TEL: 0224-34-3600

  • Mercure Urabandai Resort & Spa

    Click here for e-mail inquiries

    Reservation, Change, Cancellation
    TEL： 03-5539-2629 (Reservation Center)

    Other inquiries TEL: 0241-32-3111

  • Grand Mercure Nasu Highlands Resort & Spa

    Click here for e-mail inquiries

    Reservation, Change, Cancellation
    TEL： 03-5539-2597 (Reservation Center)

    Other inquiries TEL: 0287-76-1122

  • Grand Mercure Minamiboso Resort & Spa

    Click here for e-mail inquiries

    Reservation, Change, Cancellation
    TEL： 03-5539-2634 (Reservation Center)

    Other inquiries TEL: 0470-33-3811

  • Grand Mercure Yatsugatake Resort & Spa

    Click here for e-mail inquiries

    Reservation, Change, Cancellation
    TEL： 03-6830-3918 (Reservation Center)

    Other inquiries TEL: 0551-38-4455

  • Mercure Nagano Matsushiro Resort & Spa

    Click here for e-mail inquiries

    Reservation, Change, Cancellation
    TEL： 03-6830-3912 (Reservation Center)

    Other inquiries TEL: 026-278-1811

  • Grand Mercure Lake Hamana Resort & Spa

    Click here for e-mail inquiries

    Reservation, Change, Cancellation
    TEL： 03-6627-4647 (Reservation Center)

    Other inquiries TEL: 053-592-2222

  • Mercure Toyama Tonami Resort & Spa

    Click here for e-mail inquiries

    Reservation, Change, Cancellation
    TEL： 03-5539-2617 (Reservation Center)

    Other inquiries TEL: 0763-37-2000

  • Mercure Noto Resort & Spa

    Click here for e-mail inquiries

    Reservation, Change, Cancellation
    TEL： 03-6627-4727 (Reservation Center)

    Other inquiries TEL: 0767-32-3111

  • Grand Mercure Ise-shima Resort & Spa

    Click here for e-mail inquiries

    Reservation, Change, Cancellation
    TEL： 03-6627-4731 (Reservation Center)

    Other inquiries TEL: 0599-55-2111

  • Grand Mercure Lake Biwa Resort & Spa

    Click here for e-mail inquiries

    Reservation, Change, Cancellation
    TEL： 03-6743-6550 (Reservation Center)

    Other inquiries TEL: 0749-64-2000

  • Mercure Kyoto Miyazu Resort & Spa

    Click here for e-mail inquiries

    Reservation, Change, Cancellation
    TEL： 03-6627-4666 (Reservation Center)

    Other inquiries TEL: 0772-25-1800

  • Grand Mercure Nara Kashihara

    Click here for e-mail inquiries

    Reservation, Change, Cancellation
    TEL： 03-6627-4715 (Reservation Center)

    Other inquiries TEL: 0744-28-6636

  • Grand Mercure Wakayama Minabe Resort & Spa

    Click here for e-mail inquiries

    Reservation, Change, Cancellation
    TEL： 03-6627-4732 (Reservation Center)

    Other inquiries TEL: 0739-72-5500

  • Mercure Wakayama Kushimoto Resort & Spa

    Click here for e-mail inquiries

    Reservation, Change, Cancellation
    TEL： 03-6627-4730 (Reservation Center)

    Other inquiries TEL: 0735-62-7771

  • Mercure Fukuoka Munakata Resort & Spa

    Click here for e-mail inquiries

    Reservation, Change, Cancellation
    TEL： 03-5539-2612 (Reservation Center)

    Other inquiries TEL: 0940-62-4111

  • Mercure Saga Karatsu Resort

    Click here for e-mail inquiries

    Reservation, Change, Cancellation
    TEL： 03-6627-4651 (Reservation Center)

    Other inquiries TEL: 0955-72-0111

  • Grand Mercure Beppu Bay Resort & Spa

    Click here for e-mail inquiries

    Reservation, Change, Cancellation
    TEL： 03-5539-2606 (Reservation Center)

    Other inquiries TEL: 0977-72-9800

  • Grand Mercure Okinawa Cape Zanpa Resort

    Click here for e-mail inquiries

    Reservation, Change, Cancellation
    TEL： 03-6627-4738 (Reservation Center)

    Other inquiries TEL: 098-958-5000

In addition, questions that are frequently asked by customers are summarized by item.

Frequently Asked Questions