1.Purpose

The Hotel Group places the highest priority on customer safety, recognizes the importance of appropriate food allergy response, and has established the "Food Allergy Response Policy" in order to ensure that food is eaten safely.

2.About food allergy

Ⅰ. Food allergies are when eating, touching, or inhaling food, the immune system that should protect the body reacts excessively, causing symptoms that are harmful to the body.

Ⅱ. Allergens stipulated by the Food Labeling Act
If the food contains a specified raw material or a raw material equivalent to a specified raw material, the labeling obligation or labeling recommendation is stipulated.

※8 specified raw materials…Obligation to Manufacturers
Eggs, milk, wheat, buckwheat, peanuts, shrimp, crab, walnut

※20 items according to specified raw materials: Recommended to manufacturers
Abalone, squid, how much, salmon, mackerel, beef, pork, chicken, orange, apples, bananas, kiwifruit, thighs, soybeans, sesame, cashew nuts, yamaimo, macadamian nuts, gelatin, almonds

3.Basic Concept of the Hotel Group

The hotel group's basic policy is to give top priority to customer safety when providing food and drink. Therefore, please understand in advance how to respond to customers with the following food allergies.

Ⅰ. If you are required to provide food allergy-friendly meals, we will only provide "low allergen menus" except for eight specified raw materials at hotels that can respond. In principle, other measures will not be taken.

Ⅱ. The Hotel Group uses a variety of ingredients in the same kitchen, so we do not use special cooking utensils for each ingredient. Therefore, it is not possible to ensure that ingredients that are not used as raw materials are mixed into trace amounts. In the dishes you provide, there is a possibility that a small amount of ingredients that are not used as raw materials may be mixed in.

4.About food allergy menu

About low allergen menu
At some hotels, we will offer a "low allergen menu" that removes eight specified raw materials that are required to be labeled. Therefore, please understand the following matters in advance.

Ⅰ. Items other than the eight specified raw materials have not been removed.

Ⅱ. Customers can bring their own safe food (retort, freezing, etc.) and eat and drink. If you would like to bring it in, please let us know at the time of booking or hotel check-in. (We will help you heat microwave ovens and hot water roasts.)

Ⅲ. If you would like a low allergen menu, be sure to contact the hotel in advance to make sure that it is available.

Ⅳ. Reservations must be accepted up to 5 days in advance. Please note that we cannot accept applications after 4 days in advance. (This does not apply to food brought in by II.)

The Hotel Group in this Policy

The term "Hotel Group" refers to all facilities listed in the list of facilities on our website.

Date of revision: April 14, 2025