1.Purpose

The Hotel Group places customer safety as top priority, recognizes the importance of responding to food allergies appropriately, and has established a "food allergy response policy" to ensure that food can be eaten safely.

2.About food allergies

Ⅰ. Food allergies are when eating, touching, or inhaling food, the immune system that protects the body responds excessively, causing harmful symptoms to the body.

Ⅱ. Allergens as defined by the Food Labeling Act
If food contains specific raw materials or raw materials equivalent to specific raw materials, labeling obligations or recommendations for labeling are stipulated.

※8 Specific raw materials…Duty of labeling to the manufacturer
Egg, milk, wheat, buckwheat, peanut, shrimp, crab, walnut

※20 items according to specific raw materials: Recommended labeling to manufacturers
Abalone, squid, salmon, mackerel, beef, pork, chicken, orange, apple, banana, kiwifruit, peach, soy, sesame, cashew nuts, yamaimo, macadamia nuts, gelatin, almond

3.Basic Concept of the Hotel Group

Our basic policy is to give top priority to the safety of our customers when providing food and drink. Therefore, please understand in advance how to respond to customers with the following food allergies.

Ⅰ. If you are asked to provide food allergy-friendly meals, we will only offer a "low-allergen menu" except for eight specific ingredients. Other measures cannot be taken in principle.

Ⅱ. The Hotel Group uses a variety of ingredients in the same kitchen, so we do not use special cooking utensils for each ingredient. Therefore, it is not possible to reliably prevent a small amount of ingredients that are not used as raw materials from entering into a small amount. In the dishes we offer, there is a possibility that a small amount of ingredients that are not used as raw materials may be mixed into a small amount.

4.About Food Allergy Menu

About Low Allergen Menu
At some hotels, we offer a "low allergen menu" that eliminates eight specific raw materials that are required to be displayed. Therefore, please note the following matters in advance.

Ⅰ. Items other than 8 specified raw materials have not been removed.

Ⅱ. Customers can bring their own safe food (retort, freezing, etc.) and eat and drink. If you would like to bring it in, please tell us at the time of booking or hotel check-in. (We will help you with heating such as microwave oven and hot water.)

Ⅲ. If you would like a low allergen menu, please contact the hotel in advance to make sure that it is available.

Ⅳ. Reservations will be accepted up to 5 days in advance. Please note that we cannot accept applications for 4 days or later. (This does not apply to food brought in by II)

"Hotel Group" in this policy

"Hotel Group" refers to all facilities listed in the list of facilities on the hotel website.

Date of revision: April 14, 2025