1.Purpose
The Hotel Group places the highest priority on customer safety, recognizes the importance of proper food allergy response, and establishes a "food allergy response policy" to ensure that food is served safely.
2.About Food Allergy
Ⅰ. Food allergies are when you eat, touch, or inhale food, the immune system that should protect the body reacts excessively, causing harmful symptoms to the body.
Ⅱ. Allergens as defined by the Food Labeling Act
If food contains specified raw materials or raw materials equivalent to specified raw materials, labeling obligations or labeling recommendations are stipulated.
※8 items of specified raw materials…Obligation to Manufacturer
Eggs, milk, wheat, buckwheat, peanuts, shrimp, crab, walnut
※20 items according to specific raw materials: Recommended display for manufacturers
Abalone, squid, salmon, mackerel, beef, pork, chicken, orange, apple, banana, kiwifruit, peach, soybeans, sesame, cashew nuts, yamaimo, macadamian nuts, gelatin, almond
3.Basic Approach of the Hotel Group
The basic policy of the Hotel Group is to give top priority to customer safety when providing food and beverages. Therefore, please understand in advance how to respond to customers with the following food allergies.
Ⅰ. If you are asked to provide food allergy-friendly meals, we will only provide "low allergen menu" except for eight specified ingredients. Other measures cannot be taken in principle.
Ⅱ. This hotel group uses various ingredients in the same kitchen, so we do not use special cooking utensils etc. for each ingredient. Therefore, it is not possible to ensure that ingredients that are not used as raw materials are mixed into trace amounts. In the dishes you offer, there is a possibility that ingredients that are not used as raw materials may be mixed in a small amount.
4.Food Allergy Response Menu
About low allergen menu
At some hotels, we will offer a "low allergen menu" that removes 8 specified raw materials that are required to be displayed. Therefore, please understand in advance the following matters.
Ⅰ. Items other than the 8 specified raw materials have not been removed.
Ⅱ. Customers can bring their own safe food (retort, frozen, etc.) and eat and drink it. If you would like to bring it in, please tell us at the time of booking or hotel check-in. (We will help you with heating such as microwave oven and hot water decoction.)
Ⅲ. If you wish to have a low allergen menu, please contact the hotel in advance to check if it is possible.
Ⅳ. Reservations will be accepted up to 5 days in advance. Please note that we cannot accept applications after 4 days. (This does not apply to foods brought in by II)
"Hotel Group" in this Policy
"The Hotel Group" refers to all facilities listed in the list of facilities on our website.
Date of revision: April 14, 2025