Article 1 (Applicable Scope)

1. Accommodation contracts concluded by the Hotel with Guests and related contracts shall be governed by the provisions of these Terms and Conditions, and matters not stipulated in these Terms shall be governed by laws and regulations (in accordance with laws and regulations or laws and regulations). The same applies below. Or, it shall be based on customs that are generally accepted.
2. If the Hotel complies with a special contract to the extent that it does not violate laws and regulations and customs, the special contract shall take precedence regardless of the provisions of the preceding paragraph.

Article 2 (Application for Accommodation Contract)

1. If you wish to apply for an accommodation contract with the hotel, you must submit the following items to the hotel.

   (1)Name of guest
   (2)Accommodation date and scheduled arrival time
   (3)Accommodation fee
   (4)Other matters deemed necessary by the hotel

2. If a guest wishes to continue staying beyond the date set forth in item 2 of the preceding paragraph, the Hotel will treat it as if it had applied for a new accommodation contract at the time of the offer.

Article 3 (Development of Accommodation Contracts, etc.)

1. The accommodation contract shall be concluded when the Hotel accepts the application set forth in the preceding Article. However, this shall not apply if the hotel has proved that it has not accepted it.
2. If an accommodation contract is concluded pursuant to the provisions of the preceding paragraph, you will be required to pay the application fee specified by the hotel up to the basic accommodation fee for the accommodation period (3 days if exceeding 3 days) by the date specified by the hotel.
3. The application fee will be first allocated to the accommodation fee that the guest should finally pay, and if there is a situation where the provisions of Articles 6 and 18 are applied, the application fee will be applied in the order of compensation following the penalty. If there is a balance, it will be returned when the payment is made pursuant to Article 12.
4. If the application fee set forth in paragraph 2 is not paid by the date specified by the Hotel pursuant to the provisions of the same paragraph, the accommodation contract shall lose its effect. However, in specifying the payment date of the application fee, only if the hotel informs the guest of that effect.

Article 4 (Special agreement that does not require payment of the application fee)

1. Notwithstanding the provisions of paragraph 2 of the preceding Article, the Hotel may comply with a special agreement that does not require payment of the application fee set forth in that paragraph after the contract is concluded.
2. If the hotel does not request payment of the application fee set forth in paragraph 2 of the preceding Article or does not specify the payment date for the application fee, it shall be treated as in accordance with the special agreement set forth in the preceding paragraph.

Article 4-2 (Request for cooperation in infection prevention measures at facilities)

The hotel may ask any person who intends to stay for cooperation pursuant to the provisions of Article 4-2, Paragraph 1 of the Ryokan Business Act (Act No. 138 of 1948).

Article 5 (Reject to Conclusion of Accommodation Contracts)

1. The hotel may not accept the conclusion of accommodation agreements in the following cases. Provided, however, that this section does not mean that the Hotel may refuse to stay in cases other than those listed in Article 5 of the Ryokan Business Act.

   (1)When the application for accommodation does not comply with these terms and conditions.
   (2)When there is no room available due to full room.
   (3)When it is deemed that the person who intends to stay may perform an act contrary to the provisions of laws and regulations, public order or good customs regarding accommodation.
   (4)When the person who intends to stay is deemed to fall under the following a to c.
   B. Gangsters prescribed in Article 2, item 2 of the Act on Prevention of Unjust Acts by Gangsters (1991 Law No. 77) (hereinafter referred to as "Gangsters") Gangsters prescribed in Article 2, Item 6 of the Act (hereinafter referred to as "gangsters") Squasi-members of gangsters, gangsters, and other antisocial forces
   (B) When a gangster or a gangster is a corporation or other organization that controls business activities
   C. A corporation that has a member of a gang among its officers
   (5)When the person trying to stay has made a behavior that causes significant inconvenience to other guests.
   (6)Patients with specific infectious diseases prescribed in Article 4-2, Paragraph 1, Item 2 of the Ryokan Business Act (hereinafter referred to as “patients with specific infectious diseases”) When it is.
   (7)When violent demands are made regarding accommodation, or when a burden exceeding a reasonable range is required (Act on the Promotion of Elimination of Discrimination Due to Disability (Act No. 65 of 2013) . This is referred to as the "Act on the Elimination of Discrimination against Persons with Disabilities." Excludes cases where the removal of social barriers pursuant to the provisions of Article 7, Paragraph 2 or Article 8, Paragraph 2 is required. ) 。
   (8)Article 5-6 of the Ordinance for Enforcement of the Ryokan Business Act as a request that the person who intends to stay at the hotel may be excessively burdened due to its implementation and may significantly impair the provision of accommodation-related services to other guests. When repeating what is specified in 6.
   (9)When accommodation cannot be made due to natural disasters, facility failures, or other unavoidable reasons.

Article 5-2 (Explanation of refusal to conclude accommodation contracts)

Any person who intends to stay may ask the Hotel to explain the reason if the Hotel does not enter into an accommodation agreement pursuant to the preceding Article.

Article 6 (right to cancel the contract of the guest)

1. Guests may request the hotel to cancel their accommodation contract.
2. If the Hotel cancels all or part of the accommodation contract for reasons attributable to the guest (except when the Hotel designates the payment date of the application fee pursuant to the provisions of Article 3, paragraph 2 and requests the payment, and the guest cancels the accommodation contract before the payment), a penalty will be charged according to the provisions listed in Appendix 2. Provided, however, that if the Hotel complies with the special provisions set forth in Article 4, paragraph 1, the Hotel shall notify the guest of the obligation to pay the penalty when the guest cancels the accommodation contract in accordance with the special agreement.
   If the hotel does not arrive at 8:00 p.m. on the day of the accommodation (if the estimated arrival time is indicated in advance, the time after 2 hours have passed) without contacting the guest, the accommodation contract may be deemed to have been canceled by the guest.

Article 7 (right to cancel the contract of the hotel)

1. The hotel may cancel the accommodation contract in the following cases. Provided, however, that this section does not mean that the Hotel may refuse to stay in cases other than those listed in Article 5 of the Ryokan Business Act.

   (1)When it is deemed that the guest may perform an act contrary to the provisions of laws and regulations, public order or good customs regarding accommodation, or when it is deemed that he has done the same thing.
   (2)When the guest is deemed to fall under the following a to c.
   B. Gangsters, Gangsters, Gangster Associate Members or Gangster-related or other antisocial forces
   (B) When a gangster or a gangster is a corporation or other organization that controls business activities
   C. A corporation that has a member of a gang among its officers
   (3)When a guest has made a behavior that causes significant inconvenience to another guest.
   (4)When the guest is a patient with a specific infectious disease.
   (5)When violent demands have been made regarding accommodation, or when a burden exceeding a reasonable range is required (for guests, social barriers pursuant to Article 7, Paragraph 2 or Article 8, Paragraph 2 of the Act on the Elimination of Discrimination against Persons with Disabilities) Excluding cases where removal of barriers is required.) 。
   (6)Guests are required to provide the hotel with an excessive burden associated with its implementation and may significantly impair the provision of accommodation-related services to other guests, as specified in Article 5-6 of the Ordinance for Enforcement of the Ryokan Business Act. When repeating what is done.
   (7)When the hotel is unable to accommodate guests due to natural disasters or other causes beyond its control.
   (8)Mischief on sleeping tobacco in the bedroom, fire-fighting equipment, etc., and other restrictions on the use rules set by the hotel (limited to those necessary to prevent fire accidents) When you don't follow.

2. If the hotel cancels the accommodation contract pursuant to the provisions of the preceding paragraph, there will be no charge for accommodation services etc. that the guest has not yet been provided.

Article 7-2 (Explanation of cancellation of accommodation contract)

Guests may ask the Hotel to explain why if the Hotel cancels the accommodation contract pursuant to the preceding Article.

Article 8 (Registration of Accommodation)

1. Guests are required to register the following items at the front desk of the hotel on the day of stay.

   (1)Name, address and contact information of the guest
   (2)For foreign nationals who do not have an address in Japan, nationality and passport number are required.
   (3)Other matters deemed necessary by the hotel

2. If a guest decides to pay the fee under Article 12 in accordance with a method that can replace currency such as travel discounters, accommodation vouchers, credit cards, etc., they must be presented in advance at the time of registration set forth in the preceding paragraph.

Article 9 (Usage time of guest rooms)

1. Guests can use the hotel's rooms from 15:00 to 11:00 the following day. However, if you stay continuously, you can use it all day except the arrival date and departure date.
2. Irrespective of the provisions of the preceding paragraph, the Hotel may accept the use of rooms outside the hours specified in that paragraph. In this case, the following additional fees will be charged.

   (1)Up to 3 hours of excess time: 25% of the accommodation fee
   (2)Up to 6 hours of excess time: 50% of the accommodation fee
   (3)If the excess time exceeds 6 hours: The full amount of the accommodation fee
   (4)Guest rooms before 15:00: If you accept the full charge, you can use your room from 8:00 in the morning.

3. For guests who are registered as members of the Hotel, the Member Program may be required to apply additional fees different from the provisions of the preceding paragraph.

Article 10 (Compliance with Rules of Use)

Guests are required to comply with the rules set by the hotel and the rules in the hotel guide you in the hotel.

Article 11 (Business hours)

1. Business hours of the main facilities of our hotel will be announced in the service directory in the hotel.
2. The time set forth in the preceding paragraph may be changed temporarily if necessary. In such a case, we will inform you in an appropriate manner.

Article 12 (Payment of Fees)

1. The breakdown of accommodation fees, etc. to be paid by guests and the calculation method for them are as listed in Appendix 1.
2. Payment of accommodation fees, etc. in the section shall be paid to the hotel from the time the accommodation contract is concluded to the time of checkout, or when requested by the hotel, in accordance with the currency or the method that can be substituted such as travel credit cards, accommodation vouchers, credit cards, etc.
3. If the hotel offers guest rooms and becomes available for use, then the guest does not stay voluntarily, the accommodation fee will be charged.

Article 13 (Responsibilities of the Hotel)

1. The Hotel will compensate you for any damages in the event of any breach of the accommodation contract and any related contract or damage to the guest due to such breach. Provided, however, that this shall not apply if it is not due to reasons attributable to the Hotel.
2. The hotel is included in Ryokan Liability Insurance to deal with all fires and other incidents.

Article 14 (Handling when contracted guest rooms cannot be provided)

1. If the Hotel is unable to provide a guest room contracted to the guest, it shall, with the consent of the guest, travel other accommodations under the same conditions as possible.
2. In the event that other accommodation facilities cannot be circulated regardless of the provisions of the preceding paragraph, the Hotel will pay compensation equivalent to the penalty to the guest and the compensation will be applied to the damages. However, compensation fees will not be paid if there is no reason attributable to the hotel for the inability to provide guest rooms.

Article 15 (Handling of Deposits, etc.)

1. In the event of loss, damage, or other damage to goods or cash or valuables deposited by the guest at the front desk, the hotel will compensate for the damage unless it is force majeure. Provided, however, that the Hotel will not compensate for any cash or valuables beyond the liability of the Hotel even if the Guest does not do so, if the Hotel has requested a declaration of its type and price, and the Guest does not do so.
2. In the event that a guest has brought into the hotel or any valuables that have not been deposited at the front desk, such as loss or damage caused by the intention or negligence of the hotel, the hotel will compensate for the damage. However, no compensation will be made beyond the scope of the hotel's liability unless the hotel has intentional negligence of Matashige, for which the type and price have not been announced in advance from the accommodation.

Article 16 (Storage of Guest Baggage or Portable Items)

1. If the guest's baggage arrives at the hotel prior to the accommodation, we will keep it responsibly only when the hotel understands before the arrival and hand it over when the guest checks in at the front desk.
2. If the guest's hand luggage or portable items have been left in the Hotel after the guest has checked out and the owner is identified, the Hotel shall contact the owner and ask for his / her indication. However, if there is no indication of the owner or if the owner is not known, keep it for 7 days, including the launch, and then deliver it to the nearest police station.
3. In the case of Paragraph 1 of the preceding Article, in the case of Paragraph 1 of the preceding Article, the Hotel shall be in accordance with the provisions of Paragraph 2 of the preceding Article, in the case of Paragraph 2 of the preceding Article, in the case of Paragraph 2 of the same Article.

Article 17 (Responsibility for parking)

If guests use the hotel's parking area, the hotel will lend you a location and will not be responsible for the management of both cars, regardless of the deposit of the key on both cars. However, in the management of the parking lot, if any damage is caused by the intention or negligence of the hotel, it shall be liable for such damages.

Article 18 (Responsibilities of Guests)

If the hotel is damaged intentionally or negligently by the guest, the guest shall compensate the hotel for the damage.

About valuables, custody items, and lost items

1. Please manage cash and valuables by yourself. In the event of loss, theft, etc., the hotel cannot be held responsible.
2. Your luggage can be checked in at the self-baggage corner on the lobby floor.
   Please note that if you have forgotten your PIN, you will be asked to present your personal information to confirm your identity when you hand your luggage.
3. Lost and lost items in the hotel will be kept by the hotel for a certain period of time, and will be handled in accordance with the Lost and Found Law.
   However, food and drinks and items recognized as waste by the hotel will be disposed of on the same day.

About payment

1. Please pay the usage fee at the time of check-in. If you receive a bill statement from the front desk during your stay, please pay each time.
2. Please note that if you use other than accommodation, you may be charged a deposit at the time of arrival.
3. Replacement of shopping, ticket, taxi, postage, luggage shipping, etc. is not allowed.
   If you receive payment from a person other than the guest, if you do not pay by the specified date, you will be charged directly to the guest.

Regarding the use of guest rooms

1. All guest rooms are non-smoking. Please smoke at the designated smoking corner.
2. Do not take any action that could cause a fire in the guest room.
   Also, do not use fire, candles, etc. for cooking for heating, etc. without the permission of the hotel. Cooking in the guest room is strictly prohibited. (Excluding rooms with cooking facilities)
3. In the guest room, do not make loud noises, such as viewing loud noises of electronic equipment, or other hustle and bustle.
4. The following items are not allowed to be brought in as they may cause inconvenience to other customers.

(b) Pets such as animals, birds, etc.
(mouth) Explosives, volatile oil and other ignizable and flammable items
(c) What emits a bad smell
(2) Goods that exceed common sense size and quantity
(ho) Firearms, swords, and stimulants that are not permitted to possess by law

5. Do not engage in gambling or any other act that disturbs morals and disturbs others.
6. For safety reasons, don't hang anything on the hotel window.
7. Please don't throw anything from the hotel window.
8. Do not distribute advertising materials to other customers in the hotel.
9. Do not leave shoes or other belongings in hallways or lobby.
10. Please refrain from visiting guests and in the guest room. Please use the lobby for your visit.
11. Please do not use the guest room for any purpose other than accommodation.
12. Do not use the guest room or lobby as an office or office.
13. Requests for facilities and goods in the museum.

(b) Do not expose it to any purpose other than the original purpose.
Please do not take it out of the hotel.
(c) Do not move or process to other places.

14. Compensation may be claimed for damage, damage, or loss of equipment and equipment inside and outside the museum.
15. Do not order or bring food or drink from outside the hotel.
16. At the hotel, as part of activities that lead to environmental protection, if you stay overnight, cleaning will be done once every three days. Towels will be replaced once a day only if you wish.



※Assistance dogs stipulated in the Service Dog Act for Persons with Disabilities will be handled in accordance with the Act.

About the use of the large public bath

1. Mobile phones, cameras, etc. cannot be brought into the large public bath area including the hot spring lounge.
2. Tattoos (such as fashion tattoos) can only be used when covered with a special shell.
3. There are restrictions on the age at which children can take a bath of the opposite sex depending on the regulations, so if you are unsure, please contact the hotel staff.
4. If you are under the age of 18 and use a sauna, you must be accompanied by a guardian.
5. Please refrain from any actions that may cause inconvenience to other customers (exclusive washing area, loud conversation, dangerous actions such as running).
6. Please refrain from taking a bath if you are prohibited from taking a bath by a doctor, drink alcohol, or other customers who are not feeling well.

Prohibitions

After making a reservation or during your stay, if you perform any of the following actions, we will refuse to use the service at that time.
In addition, depending on the situation, we will contact the police and lawyers and take appropriate measures.

1. Shooting or recording on the premises of the hotel for commercial or commercial purposes without the permission of the hotel. Please refrain from doing so. (Includes those taken or recorded privately.)
   In addition, please refrain from shooting that may bother other customers or feel uncomfortable. Please refrain from unlicensed drone flight or shooting in the facility or on the premises.
2. Interferencing the work of hotel staff and forcing them to be unduty.
   In addition, it shall interfere with the work of our hotel staff, which is permitted by social wisdom, and enforce that there is no obligation. In addition, the act of the hotel judging that there was a request beyond the range permitted by social wisdom.
3. Acts such as slander, slander, threatening, or posting to SNS for the purpose of burning the hotel staff. Interferencing the operation of the hotel, damaging the hotel, and damaging the brand.

About disaster prevention, crime prevention, security

1. Please check the evacuation route map and emergency exits on each floor when you enter the room.
2. To ensure your safety, be sure to hang a door lock and door guard during your stay.
3. If smoking is found outside of the designated smoking area, in addition to the selling cost of the guest room, we will charge compensation for cleaning bedding, curtains, carpets, etc., and other repairs.
4. When leaving the room during your stay, be sure to bring the card key of the room and check the locking. We can't keep your card key at the front desk.
   If the guest room card key is lost or damaged, procedures and costs associated with identity verification and card key reissue are required.
5. We will refuse to stay only for minors unless there is permission from parents (you will need to submit a "Consent Form" and contact parents for confirmation).
6. In addition to guest room cleaning, if the hotel is deemed necessary for the safety management and facility maintenance of the guest, such as maintenance of the guest room, legal inspection, guest room inspection, emergency situation, etc. (even if the customer refuses to enter the room in advance) may be forced to enter the room. Thank you for your understanding.
7. Do not enter facilities such as employee areas, emergency stairs, rooftops, machine rooms, etc. unless an emergency or unavoidable situation occurs.
8. In the event of an emergency such as a fire, earthquake, power outage, etc., please follow the instructions on the nearest hotel staff and in-house broadcasts.

Aging Resort Tourism and Corporate Resort Tourism (hereinafter referred to as ART CRT) Members are not limited to the above, as they follow the ART / CRT Hotel Guide. These Terms of Use may be changed without notice if it is deemed that there is a considerable reason that needs to be changed.

Supplementary Provisions
Date of revision November 1, 2024