Article 1 (Applicable Scope)

1. Accommodation contracts concluded by the Hotel with guests and related contracts shall be as provided for in these Terms and Conditions, and matters not stipulated in these Terms and Conditions shall be laws and regulations (meaning those based on laws and regulations or laws). The same applies below.) Or according to the custom established in general.
2. If the Hotel has entered into a special contract within a range that does not violate laws and customs, the special contract shall take precedence regardless of the provisions of the preceding paragraph.

Article 2 (Application for Accommodation Contract)

1. A person who intends to apply for an accommodation contract with the hotel shall inform the hotel of the following matters:

   (1)Name of Guest
   (2)Date of accommodation and expected arrival time
   (3)Accommodation fee
   (4)Other matters deemed necessary by the Hotel

2. If the Guest submits a request for continuation of the stay beyond the date set forth in item 2 of the preceding paragraph during the stay, the Hotel shall treat it as having applied for a new accommodation contract at the time of the request.

Article 3 (Accommodation of Accommodation Contracts, etc.)

1. The Accommodation Contract shall be established when the Hotel has accepted the application set forth in the preceding Article. Provided, however, that this shall not apply when it has proved that the hotel has not accepted it.
2. If the accommodation contract is concluded pursuant to the provisions of the preceding paragraph, the application fee set by the Hotel shall be paid by the date specified by the Hotel up to the basic accommodation fee for the accommodation period (3 days if it exceeds 3 days).
3. The application fee will be first allocated to the accommodation fee that the Guest should ultimately pay, and if the provisions of Articles 6 and 18 are used, the application will be applied in the order of compensation following the penalty. If there is any remaining money, it will be returned when the fee is paid under Article 12.
4. If the application fee set forth in paragraph 2 cannot be paid by the date specified by the Hotel pursuant to the provisions of the same paragraph, the accommodation contract shall lose its effectiveness. However, when specifying the payment date for the application fee, this is limited to the case where the Hotel informs the Guest of that fact.

Article 4 (Special provisions that do not require payment of the application fee)

1. Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into a special contract that does not require payment of the application fee under the same paragraph after the conclusion of the contract.
2. In accepting the application for the accommodation contract, if the Hotel does not request the payment of the application fee set forth in paragraph 2 of the preceding Article or does not specify the payment date for the application fee, it shall be treated as in accordance with the special agreement set forth in the preceding paragraph.

Article 4-2 (Request for cooperation in infection prevention measures at facilities)

The Hotel may request the person who intends to stay to cooperate in accordance with the provisions of Article 4-2, Paragraph 1 of the Ryokan Business Act (Act No. 138 of 1948).

Article 5 (Refuse to Conclusion of Accommodation Contracts)

1. The hotel may not respond to the conclusion of the accommodation contract in the following cases: Provided, however, that this section does not imply that the Hotel may refuse accommodation in cases other than the cases set forth in Article 5 of the Ryokan Business Act.

   (1)When the application for accommodation does not comply with these Terms and Conditions.
   (2)When there is no room available due to the full room.
   (3)When it is recognized that the person who intends to stay may perform acts contrary to the provisions of laws and regulations, public order or good customs regarding accommodation.
   (4)When the person who intends to stay is deemed to fall under the following a to c.
   (I) Gangsters prescribed in Article 2, item 2 of the Act on the Prevention of Unjust Acts by Gangsters (Act No. 77 of 1991) (hereinafter referred to as "Gangsters") Gangsters prescribed in Article 2, Item 6 of the Act (hereinafter referred to as "gangsters") Associate members of gangs or related gangs or other antisocial forces
   (B) When a gangster or a gangster is a corporation or other organization that controls business activities
   (C) A corporation whose officers are members of the gang.
   (5)When the person who intends to stay makes a behavior that causes significant inconvenience to other guests.
   (6)Patients with specific infectious diseases prescribed in Article 4-2, Paragraph 1, Item 2 of the Ryokan Business Act (hereinafter referred to as “patients with specific infectious diseases, etc.”) When it is.
   (7)When a violent request for accommodation is made or a burden exceeding a reasonable range is required (Act on the Promotion of Elimination of Discrimination Due to Disability (Act No. 65 of 2013) No. The Act on the Elimination of Discrimination against Persons with Disabilities (hereinafter referred to as the "Act on the Elimination of Discrimination against Persons with Disabilities") Excluding cases where the removal of social barriers pursuant to the provisions of Article 7, Paragraph 2 or Article 8, Paragraph 2 is required. ) 。
   (8)Article 5-6 of the Ordinance for Enforcement of the Ryokan Business Act as a request that the hotel intends to stay may significantly impair the provision of accommodation-related services to other guests due to excessive burden associated with its implementation. When repeating what is specified in
   (9)When accommodation cannot be accommodated due to natural disasters, facility failures, or other unavoidable reasons.

Article 5-2 (Explanation of refusal to conclude accommodation contract)

A person who intends to stay may ask the Hotel to explain the reason if the Hotel does not accept the conclusion of the Accommodation Agreement pursuant to the preceding Article.

Article 6 (Right to cancel the contract of the Guest)

1. Guests may request to the hotel and cancel the accommodation contract.
2. In the event that the Guest cancels all or part of the Accommodation Contract for reasons attributable to the Guest (except when the Guest cancels the Accommodation Contract prior to such payment by specifying the payment date of the Application Fee pursuant to the provisions of Article 3, Paragraph 2), the Hotel shall charge a penalty as set forth in Appendix 2. Provided, however, that if the Hotel has complied with the special contract set forth in Article 4, Paragraph 1, the Hotel shall notify the Guest of the obligation to pay the penalty when the Guest cancels the accommodation contract in accordance with the special contract.
   If the Guest does not arrive at 8:00 pm on the day of the Accommodation without contacting the Guest (if the expected arrival time is indicated in advance, the time has elapsed two hours after that time), the Accommodation Contract may be deemed to have been canceled by the Guest.

Article 7 (Right to cancel the contract of the hotel)

1. The hotel may cancel the accommodation contract in the following cases: Provided, however, that this section does not imply that the Hotel may refuse accommodation in cases other than the cases set forth in Article 5 of the Ryokan Business Act.

   (1)When it is deemed that there is a risk that the Guest may perform acts contrary to the provisions of laws and regulations, public order or good manners and customs, or when it is deemed that they have done the same thing.
   (2)When the Guest is deemed to fall under the following a to c.
   Gangsters, Gangsters, Gangsters associates, Gangsters, Gangsters and other antisocial forces
   (B) When a gangster or a gangster is a corporation or other organization that controls business activities
   (C) A corporation whose officers are members of the gang.
   (3)When the guest acts that cause significant inconvenience to other guests.
   (4)When the Guest is a patient with a specific infectious disease.
   (5)When a violent request for accommodation is made or a burden exceeding a reasonable range is required (the guest is required to comply with the provisions of Article 7, Paragraph 2 or Article 8, Paragraph 2 of the Act on the Elimination of Discrimination against Persons with Disabilities) Excluding cases where the removal of barriers is requested.) 。
   (6)When the Guest repeats what is specified in Article 5-6 of the Ordinance for Enforcement of the Ryokan Business Act as a request to the Hotel that the burden associated with its implementation may be excessive and may significantly hinder the provision of accommodation-related services to other guests.
   (7)When the hotel is unable to accommodate guests due to natural disasters or other causes beyond its control.
   (8)Sleeping tobacco in the bedroom, mischief of fire-fighting equipment, etc., and other prohibitions on the rules of use specified by the hotel (limited to those necessary for fire prevention) When you do not follow.

2. If the Hotel cancels the Accommodation Contract pursuant to the provisions of the preceding paragraph, the Guest will not be charged for the Accommodation Service, etc. which the Guest has not yet received.

Article 7-2 (Explanation of cancellation of accommodation contract)

The Guest may ask the Hotel to explain the reason if the Hotel cancels the Accommodation Contract pursuant to the preceding Article.

Article 8 (Registration of Accommodation)

1. Guests are required to register the following items at the front desk of the hotel on the day of the accommodation.

   (1)Name, address and contact information of the guest
   (2)For foreign nationals who do not have an address in Japan, nationality and passport number
   (3)Other matters deemed necessary by the Hotel

2. If the Guest intends to pay the fee under Article 12 by a method that can replace the currency such as travel credit card, accommodation ticket, credit card, etc., the Guest shall present them in advance at the time of registration set forth in the preceding paragraph.

Article 9 (Time for use of rooms)

1. Guests can use the rooms of the Hotel from 15:00 to 11:00 the following day. However, in the case of staying continuously, it can be used all day except for the arrival date and departure date.
2. Notwithstanding the provisions of the preceding paragraph, the Hotel may respond to the use of rooms outside of hours specified in the same paragraph. In this case, the following additional fee will be charged.

   (1)Excess time up to 3 hours: 25% of the accommodation fee
   (2)Excess time up to 6 hours: 50% of the accommodation fee
   (3)If the excess time exceeds 6 hours: Full amount of accommodation fee
   (4)Room use before 15:00: If you pay the full price, you can use the room from 8:00 a.m.

3. Guests who have registered as members of the Hotel may be required to apply additional charges different from the provisions of the preceding paragraph in the Member Program.

Article 10 (Compliance with Rules of Use)

Guests are required to comply with the usage rules set by the Hotel and the rules provided by the Hotel in the Hotel.

Article 11 (Business Hours)

1. The business hours of the main facilities of the hotel will be announced in the service directory in the hotel.
2. The time set forth in the preceding paragraph may be changed temporarily if necessary. In that case, we will inform you in an appropriate manner.

Article 12 (Payment of Fees)

1. The breakdown of accommodation fees, etc. to be paid by the guest and the method of calculating them are as listed in Appendix 1.
2. Payment of accommodation fees, etc. in the section shall be made to the hotel from the time of the accommodation contract is concluded to the time of check-out, or when requested by the Hotel, according to the currency or the method that can be used instead of travel ticket, accommodation ticket, credit card, etc. recognized by the Hotel.
3. Even if the hotel provides guest rooms and becomes available for use, the accommodation fee will be charged even if the guest does not stay arbitrarily after the guest has become available.

Article 13 (Responsibility of the Hotel)

1. The Hotel shall compensate for the damages in the event of a performance of the Accommodation Contract and related contracts, or in the event of damage to the Guest due to such failure. Provided, however, that this shall not apply if it is not due to reasons attributable to the Hotel.
2. The hotel has added to the inn liability insurance to deal with the best fire.

Article 14 (Handling when a contracted guest room cannot be provided)

1. In the event that the Hotel cannot provide a contracted guest room, the Hotel shall, with the consent of the Guest, make use of other accommodation facilities under the same conditions as much as possible.
2. Notwithstanding the provisions of the preceding paragraph, the Hotel shall pay the guest a compensation fee equivalent to the penalty fee, and the compensation fee shall be applied to the amount of damages. However, if there is no reason to blame the hotel for the inability to provide the guest room, compensation fees will not be paid.

Article 15 (Handling of Deposits, etc.)

1. In the event of loss, damage, etc. of goods, cash or valuables deposited by the Guest at the front desk, the Hotel shall compensate for the damage unless it is force majeure. However, for cash and valuables, even if the Hotel asks for a declaration of its type and value, and the Guest does not do so, we will not pay compensation beyond the scope of liability of the Hotel.
2. In the event that the Guest causes damage such as loss or damage due to intention or negligence of the Hotel for goods or cash or valuables brought into the Hotel and which were not deposited at the front desk, the Hotel shall compensate for the damage. However, there will be no compensation for items that have not been declared in advance of the type and value of the hotel, except in the case of intentional Matashige gross negligence in the hotel, beyond the scope of liability of the hotel.

Article 16 (Storage of Passenger's Baggage or Portable Items)

1. If the guest's baggage arrives at the hotel prior to the accommodation, we will keep it responsibly only when the hotel understands it before the arrival, and hand it over when the Guest check-in at the front desk.
2. In the event that the Guest's luggage or portable items have been left in the Hotel after the Guest has checked out and the owner is identified, the Hotel shall contact the owner and request the indication thereof. However, if there is no indication of the owner or if the owner is not known, keep it for 7 days including the appearance, and then notify the nearest police station.
3. In the case of Paragraph 1 of the preceding Article, the Hotel shall be liable for the storage of luggage or portable goods of the Guest in the case of Paragraph 2 of the preceding Article, in the case of Paragraph 2 of the preceding Article, in accordance with the provisions of Paragraph 2 of the same Article.

Article 17 (Responsibility for Parking)

If the Guest uses the parking area of the Hotel, regardless of whether the key is deposited, the Hotel shall lend the location and shall not bear the responsibility of both cars. However, in the management of the parking lot, if damage is caused by intention or negligence of the hotel, it will be left to blame the compensation.

Article 18 (Responsibility of Guests)

In the event that the hotel suffers damage due to the intention or negligence of the Guest, the Guest shall compensate the hotel for the damage.

About valuables, items to be kept and forgotten items

1. Please manage cash and valuables by yourself. In the event of loss, theft, etc., the hotel assumes no responsibility.
2. Your luggage can be deposited at the self-baggage corner on the lobby floor.
   Please note that if you forget your PIN, you will be asked to present your personal information to verify your identity when handing over your luggage.
3. Lost items in the hotel will be kept by the hotel for a certain period of time, and will be handled in accordance with the Lost and Lost Law.
   However, food and drinks and items deemed waste by the hotel will be disposed of on the same day.

About payment

1. Please pay the usage fee at check-in. In addition, if you receive a bill statement from the front desk during your stay, please pay each time.
2. Please note that if you use other than accommodation, you may be charged a deposit when you arrive.
3. Replacement of shopping, ticket, taxi, postage, etc. is not allowed.
   If you receive payment from a person other than the guest, if you do not pay by the specified date, you will be required to pay directly to the guest.

Regarding the use of guest rooms

1. All rooms are non-smoking. Please smoke at the designated smoking corner.
2. Please do not take any actions that may cause a fire in the guest room.
   Please do not use fire, candles, etc. for heating cooking, etc. without the permission of the hotel. Cooking in the guest room is strictly prohibited. (Except for rooms with cooking facilities)
3. Please do not make loud noises, such as viewing large amounts of electronic equipment, or other hustle and bustle activities in the guest room.
4. The following items may be inconvenienced to other customers, so we will refuse to bring them in.

(a) Pets such as animals and birds
(mouth) Explosives, volatile oils and other ignizable materials
(c) Items that emit odors
(2) Goods that exceed common sense size and quantity
(f) Guns, swords, and stimulants that are not permitted by law

5. Do not engage in gambling or other activities that disturb others and disturb others.
6. For safety reasons, please do not hang anything on the hotel window.
7. Don't throw things out of the hotel window.
8. Please do not act like distributing advertising materials to other guests in the hotel.
9. Do not leave shoes or other belongings in the hallway or lobby.
10. Please refrain from meeting with visitors in the room. Please use the lobby for a visit.
11. Please do not use the room for any purpose other than accommodation.
12. Do not use rooms or lobby as substitutes for offices or sales offices.
13. Requests for facilities and goods in the museum.

(a) Do not expose it for purposes other than the original purpose.
Please do not take it out of the hotel.
(c) Do not move or process it to another location.

14. Compensation may be required for damage, damage, or loss of various facilities and equipment inside and outside the museum.
15. Please do not order or bring food or drink from outside the hotel.
16. As part of the activities that lead to environmental protection, the hotel will clean once every 3 days in case of consecutive nights. Towel replacement will be performed once a day only if desired.



※Assistance dogs stipulated in the Service Dog for Persons with Disabilities Act will be handled in accordance with the Act.

About the use of the public bath

1. Mobile phones, cameras, etc. cannot be brought in to the public bath area including the hot spring lounge.
2. Tattoos (such as fashion tattoos) can only be used when covered with a special seal.
3. There are restrictions on the age at which children can take a bath to the opposite sex bath, so if you are unsure, please contact the hotel staff.
4. If you are under the age of 18 and use a sauna, you must be accompanied by a guardian.
5. Please refrain from any actions that may disturb other customers (exclusive washing areas, loud conversations, dangerous activities such as running).
6. Please refrain from bathing for guests who are prohibited from taking a bath by a doctor, drink alcohol, or other guests who are not in good physical condition.

Prohibited items

Even after making a reservation or during your stay, if you perform the following acts, we will refuse to use them at that time.
In addition, depending on the situation, we will contact the police and lawyers and take appropriate measures.

1. Shooting or recording on the premises of the hotel for commercial or commercial purposes without the permission of the hotel Please refrain from doing so. (Including those that have been photographed or recorded privately.)
   Also, please refrain from shooting that may cause inconvenience to other customers or feel uncomfortable. Please refrain from unauthorized drone flight and shooting in the facility and on the premises.
2. Interferring the work of hotel staff and compelling them to be without obligation.
   In addition, to interfere with the work of the hotel staff, which is permitted by social wisdom, and to force them to be without obligation. In addition, the act that the hotel determines that there has been a request beyond the scope permitted by social wisdom.
3. Acts such as slandering, slandering, threatening to hotel staff, and posting on SNS for the purpose of burning fire. Impairment of hotel operation, damage to the hotel, or damage the brand

Disaster prevention, crime prevention, and security

1. Please check the evacuation route map and the emergency exit on each floor when entering the room.
2. To ensure your safety, be sure to place a door lock and a door guard during your stay.
3. If smoking is found outside the designated smoking area, we will charge you compensation for cleaning bedding, curtains, carpets, and other repairs in addition to the cost of stopping the room.
4. When leaving the room during your stay, be sure to bring your room card key and check the lock. We cannot keep the card key at the front desk.
   If the guest room card key is lost or damaged, procedures and costs associated with identity verification and reissue of the card key will be required.
5. We will refuse to stay for minors only unless there is permission from the guardian (Please submit the “Accommodation Agreement” and contact the guardian for confirmation).
6. In the event that a hotel is deemed necessary for safety management and facility maintenance, such as room maintenance, legal inspection, room inspection, emergency, etc., in addition to room cleaning, we may be forced to enter the room (even if the customer refuses to enter the room in advance). Thank you for your understanding.
7. Do not enter facilities such as employee areas, emergency stairs, rooftops, machine rooms, etc. unless there is an emergency or unavoidable situation.
8. In the event of an emergency such as a fire, earthquake, power outage, etc., please follow the instructions on the nearest hotel staff and on-site broadcast.

Aging Resort Tourism and Corporate Resort Tourism (hereinafter referred to as ART CRT) Members are subject to the ART / CRT Hotel Guide, and are not limited to the above. These Terms of Use are subject to change without notice if it is deemed that there is a considerable reason that needs to be changed.

Supplementary Provisions
Revision Date November 1, 2024

Emergency exit information

Check the emergency exit

evacuation route is available from the room in two directions.
Please check the emergency exit in case of emergency.

In the case of an earthquake

Please stay away from the window glass.
Beware of falling objects and protect your head.
Please do not use the elevator.
Please put out the cigarette fire immediately.

In case of fire

If you find a fire or think it is a fire due to smoke or smell, please notify the front desk immediately.
In the event of a fire in the hotel, we will inform you of the occurrence of a fire by emergency broadcast.
Please do not use the elevator.
It is dangerous to return to the room to pick up valuables, please do not.

In case of an accident or emergency

In the event of an unexpected accident or sudden illness, please contact Front 9.
We will respond quickly.