Conditions of Accommodation

Article 1 (Applicable Scope)

Accommodation contracts concluded by the Hotel with the Guest and related contracts shall be governed by these Terms and Conditions, and for matters not stipulated in these Terms, laws and regulations (refer to laws and regulations or laws). The same applies below.) Or according to the custom established.
If the Hotel enters into a special contract within a range that does not violate laws and regulations or customs, the special contract shall take precedence regardless of the provisions of the preceding paragraph.

Article 2 (Application for Accommodation Contract)

A person who intends to apply for an accommodation contract with the hotel must submit the following items to the hotel:
If the Guest submits a request to continue their stay beyond the date set forth in item 2 of the preceding paragraph, the Hotel shall treat it as if the request has been made for a new accommodation contract at the time the request is made.

Article 3 (Formation of Accommodation Contracts, etc.)

Accommodation contract shall be established when the Hotel has accepted the application set forth in the preceding Article. However, this does not apply when we prove that the hotel did not approve.
If the accommodation contract is concluded pursuant to the provisions of the preceding paragraph, the application fee specified by the hotel shall be paid by the date specified by the hotel, up to the basic accommodation fee for the accommodation period (3 days if it exceeds 3 days).
First of all, the application will be allocated to the accommodation fee that the guest should finally pay, and if the provisions of Articles 6 and 18 are applied, the application will be applied in the order of compensation following the penalty. If there is any remaining money, it will be refunded when paying the fee pursuant to Article 12.
If the application fee set forth in paragraph 2 is not paid by the date specified by the Hotel pursuant to the provisions of the same paragraph, the accommodation contract shall lose its utility. However, when specifying the payment date for the application fee, the hotel informs the guest of that fact.

Article 4 (Special agreement not to require payment of the application fee)

Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into a special agreement that does not require payment of the application fee set forth in the same paragraph after the conclusion of the contract.
In accepting the application for the accommodation contract, if the Hotel does not request the payment of the application fee set forth in paragraph 2 of the preceding Article or does not specify the payment date of the application fee, it will be treated as in accordance with the special contract set forth in the preceding paragraph.

Article 4-2 (Request for cooperation in infection prevention measures at facilities)

The hotel may request the person who intends to stay for cooperation pursuant to the provisions of Article 4-2, Paragraph 1 of the Ryokan Business Act (Act No. 138 of 1948).

Article 5 (Rejection of Accommodation Contract)

The hotel may not accept the conclusion of an accommodation contract in the following cases: However, this clause does not imply that the Hotel may refuse accommodation in cases other than those listed in Article 5 of the Ryokan Business Act.

Article 5-2 (Explanation of refusal to conclude an accommodation contract)

The person who intends to stay may ask the Hotel to explain the reason if the Hotel does not accept the conclusion of the accommodation contract pursuant to the preceding Article.

Article 6 (Right to cancel the contract of the Guest)

Guests can offer to the hotel and cancel the accommodation contract.
In the event that the Guest cancels all or part of the Accommodation Contract for reasons attributable to the guest (in accordance with the provisions of Article 3, paragraph 2, the Hotel specifies the payment date for the application and requests the payment, except when the Guest cancels the Accommodation Contract prior to the payment), a penalty shall be charged as set forth in Appendix 2. Provided, however, that if the Hotel complies with the special contract set forth in Article 4, Paragraph 1, the Hotel shall notify the Guest of the obligation to pay the penalty when the Guest cancels the accommodation contract.
If the hotel does not arrive at 8:00 pm on the day of the accommodation without contacting the guest, if the expected arrival time is indicated in advance, the time after 2 hours have elapsed, the accommodation contract may be deemed to have been canceled by the guest.

Article 7 (Right to cancel the contract of the hotel)

The hotel may cancel the accommodation contract in the following cases: However, this clause does not imply that the Hotel may refuse accommodation in cases other than those listed in Article 5 of the Ryokan Business Act.
If the hotel cancels the accommodation contract pursuant to the provisions of the preceding paragraph, it will not be charged any fees for accommodation services that the guest has not yet received.

Article 7-2 (Explanation of cancellation of accommodation contract)

The Guest may ask the Hotel to explain the reason for the cancellation of the Accommodation Agreement pursuant to the preceding Article.

Article 8 (Registration of Accommodation)

Guests are required to register the following items at the front desk of the hotel on the day of stay.
If the Guest intends to pay the fee set forth in Article 12 by a method that can replace the currency such as travel cutter, accommodation ticket, credit card, etc., they must be presented in advance at the time of registration set forth in the preceding paragraph.

Article 9 (Use Time for Rooms)

Guests can use the hotel room from 15:00 to 11:00 the following day. However, in the case of staying continuously, it can be used all day except the date of arrival and departure.
Notwithstanding the provisions of the preceding paragraph, the Hotel may respond to the use of rooms outside the hours specified in the same paragraph. In this case, an additional fee will be charged.
Guests who are registered as members of the Hotel may be required to apply additional fees that are different from the provisions of the preceding paragraph in the Member Program.

Article 10 (Compliance with Rules of Use)

Guests are required to comply with the usage rules set by the hotel and the rules of the hotel in the hotel.

Article 11 (business hours)

Business hours of the main facilities of the hotel will be announced in the service directory in the hotel.
The time set forth in the preceding paragraph may be changed temporarily if necessary. In that case, we will inform you in an appropriate manner.

Article 12 (Payment of Fees)

The breakdown of accommodation fees, etc. to be paid by the guest and the calculation method are as listed in Appendix 1.
Payment of accommodation fees, etc. in the section shall be made to the hotel from the time of establishment of the accommodation contract to the time of check-out, or at the time of the hotel's request, according to the currency or the method that can be substituted for travel cut-off, accommodation tickets, credit cards, etc. approved by the hotel.
Even if the hotel provides guest rooms and becomes available for use, the accommodation fee will be charged even if the guest does not stay arbitrarily.

Article 13 (Responsibility of the Hotel)

The hotel shall compensate for the damage if the accommodation contract and related contracts or damage the guest due to their defaults. However, this does not apply if it is not due to reasons attributable to the hotel.
The hotel is covered by Ryokan Liability Insurance to deal with 1,000 fires, etc.

Article 14 (Handling when contracted rooms cannot be provided)

If the hotel is unable to provide a guest room contracted to the guest, the hotel shall, with the consent of the guest, diversify other accommodation facilities under the same conditions as much as possible.
Regardless of the provisions of the preceding paragraph, the Hotel shall pay the guest a compensation fee equivalent to the penalty, and the compensation fee shall be applied to the amount of compensation for damages. However, compensation fees will not be paid if there is no reason to be blamed by the hotel for the inability to provide rooms.

Article 15 (Handling of Deposits, etc.)

In the event of damage such as loss or damage to goods, cash and valuables deposited by the guest at the front desk, the hotel will compensate for the damage unless it is force majeure. However, for cash and valuables, even if the Hotel requests a declaration of its type and value, and the Guest does not do so, compensation will not exceed the Hotel's liability.
In the event that a guest brought into the hotel, such as loss or damage due to intentional or negligence of the hotel, the hotel shall compensate for the damage caused by the hotel, such as goods or cash or valuables that were not deposited at the front desk. However, we will not compensate for items that have not been declared in advance of the type and value from the accommodation beyond the hotel's liability, unless the hotel has intentional negligence of Matashige.

Article 16 (Storage of Baggage or Portable belongings of Guests)

If the guest's luggage arrives at the hotel prior to the stay, it will be kept responsibly only when the hotel understands before arrival, and will be given to the guest when checking in at the front desk.
If the Guest has checked out and the Guest's luggage or portable items have been left behind at the Hotel and the owner is known, the Hotel shall contact the owner and ask for their indications. However, if there is no indication of the owner or the owner is not known, it will be stored for 7 days, including the appearance, and then delivered to the nearest police station.
In the case of Paragraph 1, the Hotel shall be liable for the storage of the guest's baggage or personal belongings in the case of Paragraph 2 of the preceding Article, in the case of Paragraph 1, in the case of Paragraph 2 of the preceding Article, in the case of Paragraph 2 of the same Article.

Article 17 (Responsibility for Parking)

If the guest uses the parking area of the hotel, regardless of the deposit of the keys of the car, the hotel lends the location and does not assume responsibility for the management of both cars. However, in the management of the parking area, if damage is caused by intentional or negligence of the hotel, it shall be liable for compensation.

Article 18 (Responsibility of Guests)

In the event that the hotel suffers damage due to the intentional or negligence of the guest, the guest shall compensate the hotel for the damage.

Appended Table 1 Calculation Method for Accommodation Charges (Related to Article 2, Paragraph 1 and Article 12, Paragraph 1)

1.In case of room charge fee

		Breakdown	Payment of taxes
Total amount to be paid by the guest	Accommodation fee (1)	①Basic accommodation fee Room charge ②Service charge (1 × 10%) ③Taxes A: Consumption tax, etc. B: Bath tax (Only hot spring resort) H: Accommodation tax (only applicable area)	Consumption tax, etc. 10% of (1 + 2 + 4 + 5)
Total amount to be paid by the guest	Additional charge (2)	④Food and beverage and other usage fees ⑤Service charge (4 × 10%) ⑥Taxes A: Consumption tax, etc.	Consumption tax, etc. 10% of (1 + 2 + 4 + 5)

2.In case of breakfast per night and two meals per night

		Breakdown	Payment of taxes
Total amount to be paid by the guest	Accommodation fee (1)	①Basic accommodation fee (room charge + breakfast / dinner charge) ②Service charge (1 × 10%) ③Taxes A: Consumption tax, etc. B: Bath tax (Only hot spring resort) H: Accommodation tax (only applicable area)	Consumption tax, etc. 10% of (1 + 2 + 4 + 5)
Total amount to be paid by the guest	Additional charge (2)	④Additional eating and drinking (food and other charges other than morning and dinner) ⑤Service charge (4 × 10%) ⑥Taxes A: Consumption tax, etc.	Consumption tax, etc. 10% of (1 + 2 + 4 + 5)

※If the tax law is amended, it shall be governed by the revised regulations.

Annex 2 Penalties (Related to Article 6, Paragraph 2)

■9 rooms or less

Date of cancellation of the contract
Non-stay	Day - the day before	2 days to 3 days before	4 days before
100%	100%	30%	0%

■10 rooms or more (The following criteria will be set as the maximum value for each contract)

The date on which the contract was canceled (all cancellations)
Non-staying - 30 days before	31 days to 60 days before	61 days to 90 days before	91 days before - contract date
100%	70%	40%	20%

*The above percentage is % of the total amount per night of the room charge (including meals if presented with meals). In the case of consecutive nights, we will calculate for each day.
*Depending on the accommodation package, plan, an application to use a banquet, or other special contract, we may set a penalty different from the above.

【Reduced rooms and reduced stay】

Target period	Number of rooms that can be reduced for free	Excess amount
31 days before the contract date	10％	Room number of rooms × number of nights
30 days to 14 days ago	5%	Room number of rooms × number of nights
13 to 4 days before	5%	Room number of rooms × number of nights
3 days ago to the day	Free cancellation	Room number of rooms × number of nights
Noshaw (noshaw)	Free cancellation	Room number of rooms × number of nights
100% of the cancellation fee for dinner arranged separately from 10 days to 100%

*If the estimated amount is changed due to the change in the process, the changed amount will be subject to cancellation fee.

Rules of Use

The hotel maintains the dignity of the hotel in accordance with Article 10 of the Accommodation Agreement.
In addition, we have established the following rules for use in order to ensure that customers stay comfortable and safe during their stay at the hotel. We ask for your cooperation.
If you do not cooperate with these rules, we may refuse the use of guest rooms and other facilities in the hotel according to Article 7, Paragraph 1 of the Accommodation Agreement.
In addition, we are not responsible for any accidents caused by the failure of the customer's cooperation, so please understand that.

About valuables, custody items, and forgotten items

Please manage cash and valuables by yourself. In the event of loss, theft, etc., the hotel assumes no responsibility.
Your luggage can be checked at the self-bagge corner on the lobby floor.
Please note that if you forget your PIN, you will be required to present your personal information to confirm your identity when handing over your luggage.
Losts in the hotel will be kept by the hotel for a certain period of time, and will be handled in accordance with the Lost and Lost Law.
However, food and drink and items that the hotel deems as waste will be disposed of on the same day.

About payment

Please pay the usage fee at check-in. Please note that if you receive a billing statement from the front desk during your stay, please pay each time.
Please note that in case of non-staying use, you may be charged a deposit upon arrival.
We do not accept payment of shopping, ticket, taxi, postage stamp, luggage shipping, etc.
If you receive payment from someone other than the guest, if you do not pay by the specified date, you will be required to pay directly to the guest.

Regarding the use of guest rooms

All rooms are non-smoking. Please smoke at the designated smoking area.
Please do not act in the room that could cause a fire.
Also, do not use fire, candle, etc. for heating cooking, etc. without the permission of the hotel. Cooking in the guest room is strictly prohibited. (Excluding rooms with cooking facilities)
Do not make loud noises, such as viewing loud noises of electronic devices, or other hustle and bustle in the guest rooms.
The following items may be inconvenienced to other customers, so we will refuse to bring them in.

(b) Pets such as animals and birds
(mouth) Gunpowder, volatile oil, other ignition and flammable items
(c) Items that emit odors
(2) Goods that exceed common sense size and quantity
(c) Guns, swords, and stimulants that are not permitted by law

Do not act that disturbs gambling or other customs and disturbs others.
For safety reasons, please do not hang anything on the hotel window.
Don't throw anything out of the hotel window.
Please do not distribute advertising materials to other guests in the hotel.
Do not leave shoes or other belongings in the hallway or lobby.
Please refrain from visiting guests in the room. Please use the lobby for your visit.
Please do not use the room for any purpose other than accommodation.
Do not use rooms or lobby as substitutes for offices or sales offices.
Requests for various facilities and goods in the museum.

(b) Do not expose it for purposes other than the original purpose.
Please do not take it out of the hotel.
(c) Do not move or process it elsewhere.

Compensation may be requested for damage, damage, or loss of various facilities and equipment inside and outside the museum.
Please do not order or bring food or drink from outside the hotel.
As part of activities that lead to environmental protection, the hotel will clean once every three days for consecutive nights. Towels will be exchanged once a day only if you wish.

※Assistance dogs stipulated in the Physically Handicapped Aid Dog Act will be handled in accordance with the same law.

About the use of the public bath

Mobile phones, cameras, etc. cannot be brought in to the public bath area including the hot spring lounge.
Tattoo (fashion tattoo, etc.) can only be used when covered with a special seal.
There are restrictions on the age at which children can be taken to a bathhouse of the opposite sex, so if you are not sure, please contact the hotel staff.
If you are under the age of 18 and use a sauna, you must be accompanied by a guardian.
Please refrain from any actions that may cause inconvenience to other customers (exclusive washing area, loud conversations, dangerous acts such as running).
For customers who are prohibited from bathing by a doctor, drink alcohol, or other guests who are not feeling well, please refrain from bathing.

Prohibited items

After making a reservation or during your stay, if you do the following actions, we will refuse to use them at that time.
In addition, depending on the situation, we will contact the police, lawyers, etc. to take appropriate measures.

Photographing or recording on the premises of the hotel for commercial or business purposes without the permission of the hotel. Please refrain from doing things. (Including those that have been photographed or recorded privately)
Also, please refrain from shooting that may cause inconvenience to other customers or feel uncomfortable. Please refrain from flying or photographing drones in the facility or on the premises.
To interfere with the work of hotel staff and enforce non-duties.
In addition, interfere with the work of our hotel staff, which is permitted by social wisdom, and force them to do nothing. In addition, an act that the hotel judges that there was a request beyond the scope permitted by social wisdom.
Acts such as slander, slander, intimidation of hotel staff, and harassing such as posting on SNS for the purpose of burning flames. Interference of hotel operation, damage to the hotel, and damage to the brand

Disaster prevention, crime prevention, and security

Please check the evacuation route map and the emergency exit on each floor when entering the room.
To ensure your safety, be sure to put on the door lock and door guard during your stay.
If smoking is found outside of the designated smoking area, we will charge you compensation for cleaning costs such as bedding, curtains, carpets, etc., as well as repair costs.
When you leave the room during your stay, be sure to bring your room card key and check the lock. We cannot keep the card key at the front desk.
If the guest room card key is lost or damaged, procedures and costs associated with identity verification and reissuing the card key will be required.
We will refuse accommodation only for minors without permission from parents (you will need to submit an "Accommodation Agreement" and contact the guardian for confirmation).
In addition to room cleaning, if the hotel determines that it is necessary for safety management and facility maintenance, such as room maintenance, legal inspection, room inspection, emergency, etc., we may be forced to enter the room (even if the customer refuses to enter the room in advance). Thank you for your understanding.
Do not enter facilities such as employee areas, emergency staircases, rooftops, machine rooms, etc. unless an emergency or unavoidable situation occurs.
In the event of an emergency such as a fire, earthquake, power outage, etc., please follow the instructions provided by the nearest hotel staff and on-site broadcasts.

Aging Resort Tourism and Corporate Resort Tourism (hereinafter referred to as ART CRT) Members are not limited to the above because they are in accordance with the ART/CRT Hotel Guide. These Terms of Use may be changed without notice if it is deemed that there are reasonable grounds for requiring a change.

Supplementary Provisions
Revised date November 1, 2024

Information on emergency exits

Confirmation of emergency exit

evacuation route is available in two directions from the room.
Please check the emergency exit in case of emergency.

In case of an earthquake

Please get away from the window glass.
Beware of falling objects and protect your head.
Please do not use the elevator.
Please put out the cigarette fire immediately.

In case of fire

If you find a fire or think it is a fire due to smoke or smell, please notify the front desk immediately.
In the event of a fire in the hotel, we will inform you of the occurrence of a fire by emergency broadcast.
Please do not use the elevator.
It is dangerous to return to your room to pick up valuables, please do not.

In case of an accident or emergency

In the event of an unexpected accident or sudden illness, please contact front desk 9.
We will respond quickly.