Article 1 (Applicable Scope)

1. Accommodation contracts concluded by the Hotel with the Guest and related contracts shall be governed by the provisions of these Terms and Conditions, and matters not stipulated in these Terms and Conditions shall be governed by laws and regulations (refer to laws and regulations). The same applies below. Or according to the generally established custom.
2. If the Hotel has entered into a special contract within a range that does not violate laws and customs, the special contract shall take precedence regardless of the provisions of the preceding paragraph.

Article 2 (Application for Accommodation Contract)

1. A person who intends to apply for an accommodation contract with the hotel shall inform the hotel of the following matters:
   1. Name of Guest
   2. Date of accommodation and expected arrival time
   3. Accommodation fee
   4. Other matters deemed necessary by the Hotel
2. If the Guest has requested to continue the stay beyond the date set forth in item 2 of the preceding paragraph during the stay, the Hotel will treat it as if there has been an application for a new accommodation contract at the time of the offer.

Article 3 (Construction of Accommodation Contract, etc.)

1. The Accommodation Contract shall be made when the Hotel has accepted the application set forth in the preceding Article. Provided, however, that this shall not apply when it has proved that the hotel has not consented.
2. If the accommodation contract is concluded pursuant to the provisions of the preceding paragraph, the application fee set by the Hotel shall be paid by the date specified by the Hotel up to the basic accommodation fee for the accommodation period (3 days if it exceeds 3 days).
3. The application fee will be first allocated to the accommodation fee that the Guest should ultimately pay, and if the situation in which the provisions of Articles 6 and 18 are used occurs, the application will be applied in the order of compensation following the penalty. If there is any remaining money, it will be returned when the fee is paid under Article 12.
4. If the application fee set forth in paragraph 2 cannot be paid by the date specified by the Hotel pursuant to the provisions of the same paragraph, the accommodation contract shall lose its effectiveness. However, when specifying the payment date for the application fee, this shall be limited to the case where the Hotel has notified the Guest of that fact.

Article 4 (Special agreement not to require payment of the application fee)

1. Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into a special contract that does not require payment of the application fee set forth in the same paragraph after the conclusion of the contract.
2. In accepting the application for the accommodation contract, if the hotel does not request payment of the application fee set forth in paragraph 2 of the preceding Article or does not specify the payment date for the application fee, it will be treated as in accordance with the special agreement set forth in the preceding paragraph.

Article 4-2 (Request for cooperation in infection prevention measures at facilities)

The hotel may request the person who intends to stay for cooperation pursuant to the provisions of Article 4-2, Paragraph 1 of the Ryokan Business Act (Act No. 138 of 1948).

Article 5 (Rejection of Accommodation Contract)

1. The hotel may not accept the conclusion of the accommodation contract in the following cases: Provided, however, that this section does not imply that the hotel may refuse accommodation in cases other than the cases set forth in Article 5 of the Ryokan Business Act.
   1. When the application for accommodation does not comply with these Terms and Conditions.
   2. When there is no room available due to full room.
   3. When it is recognized that the person who intends to stay may perform acts contrary to the provisions of laws and regulations, public order or good customs regarding accommodation.
   4. When it is recognized that the person who intends to stay falls under any of the following a to c.
      1. Gangsters prescribed in Article 2, Item 2 of the Act on the Prevention of Unjust Acts by Gangsters (Act No. 77 of 1991) (hereinafter referred to as "Gangsters") Gangsters prescribed in Article 2, Item 6 of the Act (hereinafter referred to as "gangsters") Associate members of gang members, gang members and other antisocial forces
      2. When a gangster or a gangster is a corporation or other organization that controls business activities
      3. A corporation whose officers are members of a gangster.
   5. When the person who intends to stay has made a behavior that causes significant inconvenience to other guests.
   6. Patients who are going to stay are patients with specific infectious diseases prescribed in Article 4-2, Paragraph 1, Item 2 of the Ryokan Business Act (hereinafter referred to as "patients with specific infectious diseases") When it is.
   7. When a violent request for accommodation is made or a burden exceeding a reasonable range is required (Act on the Promotion of Elimination of Discrimination Due to Disability by the person who intends to stay (Act No. 65 of 2013) No. The Act on the Elimination of Discrimination against Persons with Disabilities (hereinafter referred to as the Act on the Elimination of Discrimination against Persons with Disabilities). Excluding cases where the removal of social barriers pursuant to the provisions of Article 7, Paragraph 2 or Article 8, Paragraph 2 is required. ) 。
   8. Article 5-6 of the Ordinance for Enforcement of the Ryokan Business Law as a request that the hotel intends to stay may have excessive burden associated with its implementation and may significantly hinder the provision of accommodation-related services to other guests. When repeating what is specified in.
   9. When accommodation cannot be accommodated due to natural disasters, facility failures, or other unavoidable reasons.

Article 5-2 (Explanation of refusal to conclude accommodation contract)

A person who intends to stay may ask the Hotel to explain the reason if the Hotel does not accept the conclusion of the Accommodation Agreement pursuant to the preceding Article.

Article 6 (Right to cancel the contract of the Guest)

1. Guests may offer to the hotel and cancel the accommodation contract.
2. If the Hotel cancels all or part of the Accommodation Contract for reasons attributable to the Guest (unless the Hotel cancels the Accommodation Contract prior to the payment of the Application Fee pursuant to the provisions of Article 3, Paragraph 2), the Hotel shall charge a penalty in accordance with the provisions of Appendix 2. Provided, however, that if the Hotel has complied with the special contract set forth in Article 4, Paragraph 1, the Hotel shall notify the Guest of the obligation to pay the penalty when the Guest cancels the accommodation contract in accordance with the special contract.
   If the Guest does not arrive at 8:00 pm on the day of the stay (if the expected arrival time is indicated in advance, the time after 2 hours have elapsed) without contacting the Guest, the Accommodation Contract may be deemed to have been canceled by the Guest.

Article 7 (Right to cancel the contract of the hotel)

1. The hotel may cancel the accommodation contract in the following cases: Provided, however, that this section does not imply that the hotel may refuse accommodation in cases other than the cases set forth in Article 5 of the Ryokan Business Act.
   1. When it is deemed that there is a risk that the Guest may perform acts contrary to the provisions of laws and regulations, public order or good customs, or when it is deemed that they have done the same thing.
   2. When the Guest is deemed to fall under the following (a) to (c);
      1. Gangsters, Gangsters, Gangsters, Gangsters, Gangsters and other antisocial forces
      2. When a gangster or a gangster is a corporation or other organization that controls business activities
      3. A corporation whose officers are members of a gangster.
   3. When the Guest acts that cause significant inconvenience to other Guests.
   4. When the Guest is a patient with a specific infectious disease.
   5. When a violent request for accommodation is made or a burden exceeding a reasonable range is required (the guest is required to comply with the provisions of Article 7, Paragraph 2 or Article 8, Paragraph 2 of the Act on the Elimination of Discrimination against Persons with Disabilities) Excluding cases where removal of barriers is required.) 。
   6. When the Guest repeats what is specified in Article 5-6 of the Ordinance for Enforcement of the Ryokan Business Act as a request to the Hotel that the burden associated with its implementation may be excessive and may significantly hinder the provision of accommodation-related services to other guests.
   7. When the hotel is unable to accommodate guests due to natural disasters or other causes beyond its control.
   8. Sleeping tobacco in the bedroom, mischief on fire-fighting equipment, etc., and other prohibitions on the usage rules set by the hotel (limited to those necessary to prevent fire damage) When you do not follow.
2. If the Hotel cancels the accommodation contract pursuant to the provisions of the preceding paragraph, there will be no charge for accommodation services, etc. that the Guest has not yet received.

Article 7-2 (Explanation of cancellation of accommodation contract)

The Guest may ask the Hotel to explain the reason if the Hotel cancels the Accommodation Contract pursuant to the preceding Article.

Article 8 (Registration of Accommodation)

1. Guests are required to register the following items at the front desk of the hotel on the day of the accommodation.
   1. Name, address and contact information of the guest
   2. If you are a foreigner who does not have an address in Japan, your nationality and passport number
   3. Other matters deemed necessary by the Hotel
2. If the Guest intends to pay the fee set forth in Article 12 by a method that can replace the currency such as travel cutter, accommodation voucher, credit card, etc., they must be presented in advance at the time of registration set forth in the preceding paragraph.

Article 9 (Time for use of rooms)

1. Guests can use the rooms of the Hotel from 15:00 to 11:00 the following day. However, in the case of staying continuously, it can be used all day except the date of arrival and departure.
2. Regardless of the provisions of the preceding paragraph, the Hotel may respond to the use of rooms outside of hours specified in the same paragraph. In this case, the following additional fee will be charged.
   1. Excess time Up to 3 hours: 25% of the accommodation fee
   2. Excess time Up to 6 hours: 50% of the accommodation fee
   3. Excess time: If you exceed 6 hours: Full amount of room charge
   4. Room use before 15:00: If you pay the full price, you can use the room from 8:00 in the morning.
3. Guests who are registered as members of the Hotel may be required to apply additional charges different from the provisions of the preceding paragraph in the Member Program.

Article 10 (Compliance with Rules of Use)

Guests are required to comply with the usage rules set by the hotel and the rules of the hotel in the hotel.

Article 11 (Business Hours)

1. The business hours of the main facilities of the hotel will be announced in the service directory in the hotel.
2. The time set in the preceding paragraph may be changed temporarily if necessary and unavoidable. In that case, we will inform you in an appropriate manner.

Article 12 (Payment of Fees)

1. The breakdown of accommodation fees, etc. to be paid by the Guest and the calculation method are based on the provisions listed in Appendix 1.
2. Payment of accommodation fees, etc. in the section shall be made to the hotel from the time of the accommodation contract to the time of check-out, or when requested by the hotel according to the currency or the method that can be substituted for travel details, accommodation vouchers, credit cards, etc. approved by the hotel.
3. Even if the hotel provides guest rooms and becomes available for use, the accommodation fee will be charged even if the guest does not stay arbitrarily.

Article 13 (Liability of the Hotel)

1. The Hotel shall compensate for the damages in the event that the Hotel complies with the Accommodation Agreement and related contracts, or if it causes damage to the Guest due to their defaults. Provided, however, that this shall not apply if it is not due to reasons attributable to the Hotel.
2. The hotel has taken out Ryokan Liability Insurance to deal with 10,000 fires.

Article 14 (Handling when a contracted guest room cannot be provided)

1. If the Hotel is unable to provide a guest room contracted by the Guest, it shall, with the consent of the Guest, make use of other accommodation facilities under the same conditions as much as possible.
2. Irrespective of the provisions of the preceding paragraph, the Hotel shall pay the guest a compensation fee equivalent to the penalty, and the compensation fee shall be applied to the amount of damages. However, if there is no reason to blame the hotel for not being able to provide the guest room, compensation fees will not be paid.

Article 15 (Handling of Deposits, etc.)

1. In the event of damage such as loss, damage, etc. of goods, cash and valuables deposited by the Guest at the front desk, the Hotel shall compensate for the damage unless it is force majeure. However, for cash and valuables, even if the Hotel requests a declaration of its type and value, and the Guest does not do so, there will be no compensation beyond the liability of the Hotel.
2. In the event that the Guest has brought into the Hotel, cash or valuables that have not been deposited at the front desk, the Hotel shall compensate for the damage caused by the Hotel's intention or negligence. However, we will not compensate for items that have not been declared in advance of the type and value of the hotel, unless there is a deliberate negligence in Matashige, beyond the scope of liability of the hotel.

Article 16 (Storage of Passenger's Handgage or Portables)

1. If the guest's baggage arrives at the hotel prior to the accommodation, we will keep it responsibly only when the hotel understands it before arrival, and hand it over when the Guest checks in at the front desk.
2. If the Guest has checked out and the Passenger's luggage or portable items have been left behind at the Hotel, and if the owner is identified, the Hotel shall contact the owner and ask for its indication. However, if there is no indication of the owner or if the owner is not known, keep it for 7 days, including the appearance, and then send it to the nearest police station.
3. In the case of Paragraph 1 of the preceding Article, the hotel's responsibility for the storage of luggage or portable goods of the Guest in the case of Paragraph 2 of the preceding Article shall be in accordance with the provisions of Paragraph 2 of the preceding Article in the case of Paragraph 1 of the preceding Article.

Article 17 (Responsibility for Parking)

When the Guest uses the parking area of the Hotel, regardless of the deposit of the keys of the car, the Hotel is to lend a place and does not bear the responsibility of both cars. However, in the management of the parking area, if damage is caused by the intention or negligence of the hotel, it will be left to blame the compensation.

Article 18 (Liability of Guests)

In the event that the hotel suffers damage due to the intention or negligence of the Guest, the Guest shall compensate the hotel for the damage.

About valuables, custody items, and forgotten items

1. Please manage cash and valuables by yourself. In the event of loss, theft, etc., the hotel is not responsible for any loss.
2. Your luggage can be checked in at the self-baggage corner on the lobby floor.
   Please note that if you forget your PIN, you will be asked to present your personal information to verify your identity when handing over your luggage.
3. Lost property in the hotel will be kept by the hotel for a certain period of time, and will be handled in accordance with the Lost and Lost Law.
   However, food and beverages and items recognized as waste by the hotel will be disposed of on the same day.

About payment

1. Please pay the usage fee at check-in. In addition, if there is a request statement from the front desk during your stay, please pay each time.
2. Please note that if you use other than accommodation, you may be charged a deposit when you arrive.
3. Replacement of shopping, ticket, taxi, postage, etc. is not allowed.
   If you receive payment from a person other than the guest, if you do not pay by the specified date, you will be required to pay directly to the guest.

Regarding the use of guest rooms

1. All rooms are non-smoking. Please smoke at the designated smoking area.
2. Please do not take any actions that may cause a fire in the guest room.
   Also, do not use fire, candle, etc. for heating cooking, etc. without the permission of the hotel. Cooking in the guest room is strictly prohibited. (Except rooms with cooking facilities)
3. Please do not make loud noises, such as viewing large amounts of electronic equipment, or any other hustle and bustle in the room.
4. The following items will be inconvenienced to other customers, so we will refuse to bring them in. However, this does not apply to pets accompanied by guests in the pet room or animals permitted in advance by the hotel.
   1. Pets such as animals and birds
   2. Explosives, volatile oils and other ignizable materials
   3. Items that emit odors
   4. Goods that exceed common sense size and quantity
   5. Guns, swords, and stimulants that are not permitted by law
5. Do not engage in gambling or other activities that disturb the customs and disturb others.
6. For safety reasons, please do not hang anything on the hotel window.
7. Don't throw things out of the hotel window.
8. Please do not act as distributing advertising materials to other guests in the hotel.
9. Do not leave shoes or other belongings in the hallway or lobby.
10. Please refrain from meeting with visitors in the room. Please use the lobby for your visit.
11. Please do not use the room for any purpose other than accommodation.
12. Do not expose rooms and lobby as substitutes for offices and sales offices.
13. Requests for facilities and goods in the museum.
    1. Do not expose it for purposes other than the original purpose.
    2. Please don't take it out of the hotel.
    3. Do not move or process to any other location.
14. Compensation may be required for damage, damage, or loss of equipment and equipment inside and outside the museum.
15. Please do not order or bring food or drink from outside the hotel.
16. As part of our activities that lead to environmental protection, the hotel will clean once every 3 days for consecutive nights. Towel replacement will be done once a day if you wish.

※Some hotels have private rooms with pets (pet rooms). Please note that pets that meet the conditions set by the hotel are allowed to be accompanied by the hotel.

※Assistance dogs stipulated in the Service Dogs for Persons with Disabilities Act will be handled in accordance with the same law.

About the use of the public bath

1. Mobile phones, cameras, etc. cannot be brought in to the public bath area including the hot spring lounge.
2. Tattoos (such as fashion tattoos) can only be used when covered with a special seal.
3. There are restrictions on the age at which you can take your child to a bath of the opposite sex, so if you are unsure, please contact the hotel staff.
4. If you are under the age of 18 and use a sauna, you must be accompanied by a guardian.
5. Do not disturb other customers (exclusive washing areas, loud conversations, and dangerous activities such as running).
6. Please refrain from bathing for customers who are prohibited from taking a bath by a doctor, drink alcohol, or other customers who are not in good physical condition.

Prohibited items

Even after making a reservation or during your stay, if you perform any of the following actions, we will refuse to use them at that time.
In addition, depending on the situation, we will contact the police and lawyers and take appropriate measures.

1. Filming or recording on the premises of the hotel for profit or business purposes without the permission of the hotel Please refrain from doing this. (Including those that have been photographed or recorded privately.)
   Also, please refrain from shooting that may cause inconvenience to other customers or feel uncomfortable. Please refrain from unlicensed drone flight and shooting in the facility and on the premises.
2. To interfere with the work of hotel staff and enforce non-duty.
   In addition, to interfere with the work of our hotel staff, which is permitted by social wisdom, and to force them to be without obligation. In addition, the act that the hotel determines that there has been a request beyond the scope permitted by social wisdom.
3. Acts such as slandering, slandering, threatening hotel staff, and posting on SNS for the purpose of burning fire. Interrupting hotel operation, damaging the hotel, and damaging the brand

Disaster prevention, crime prevention, and security

1. Please check the evacuation route map and the emergency exit on each floor when entering the room.
2. In order to ensure your safety, be sure to put on the door lock and door guard during your stay.
3. If you find smoking outside the designated smoking area, you will be charged compensation for cleaning bedding, curtains, carpets, and other repairs, etc. in addition to the cost of stopping the room.
4. When you leave the room during your stay, be sure to bring your room card key and check the lock. We cannot keep your card key at the front desk.
   If the guest room card key is lost or damaged, procedures and costs associated with identity verification and reissue of the card key will be required.
5. We will refuse accommodation only for minors unless there is permission from the guardian (you will need to submit a “Accommodation Agreement” and contact the guardian for confirmation).
6. In addition to cleaning rooms, if the hotel is deemed necessary for safety management and facility maintenance, such as room maintenance, legal inspection, room inspection, emergency, etc., we may be forced to enter the room (even if the customer refuses to enter the room in advance). Thank you for your understanding.
7. Do not enter facilities such as employee areas, emergency stairs, rooftops, machinery rooms, etc. unless there is an emergency or unavoidable situation.
8. In the event of an emergency such as a fire, earthquake, power outage, etc., please follow the instructions of the nearest hotel staff and on-site broadcast.

Aging Resort Tourism and Corporate Resort Tourism (hereinafter referred to as ART CRT) Members are subject to the ART/CRT Hotel Guide and are not limited to the above. These Terms of Use may be changed without notice if it is deemed that there is a reasonable reason that needs to be changed.

Supplementary Provisions
Revision date November 1, 2024

Emergency exit information

Check the emergency exit

Evacuation route is available in two directions from the room.
Please check the emergency exit in case of emergency.

In the case of an earthquake

Please stay away from the window glass.
Beware of falling objects and protect your head.
Please do not use the elevator.
Please put off the cigarette at once.

In case of fire

If you find a fire or think it is a fire due to smoke or smell, please notify the front desk immediately.
In the event of a fire in the hotel, we will notify you of the occurrence of a fire by emergency broadcast.
Please do not use the elevator.
It is dangerous to return to the room to pick up valuables, please do not.

In case of an accident or emergency

In the event of an unexpected accident or sudden illness, please contact Front 9.
We will respond quickly.