"Head Office Japan Internet Reservation System" Terms of Service

Head Office Japan Co., Ltd. (hereinafter referred to as "Our Company") has established the "Head Office Japan Internet Reservation System" operated by our customers.
In order to properly and smoothly use (hereinafter referred to as "this system"), the following terms and conditions (hereinafter referred to as "these terms") have been established.
When using this system, we ask that you comply with these Terms.

Conditions for use of this system

Article 1

  1. This system is only available to customers who comply with these Terms and our terms of accommodation.
  2. When a customer applies for a reservation for the products and services provided by the Hotels through this system, the Company shall apply for a reservation.
    Upon your application, we will treat you that you have agreed to these Terms and our terms of accommodation.
  3. The Company shall act such as inconvenience, disadvantage, harm, etc. to third parties, acts that may interfere with our services, etc.
    Users who conduct acts that the Company deems inappropriate (prohibited acts) may refuse the use of this system and each hotel.

Application for reservation

Article 2

If you wish to apply for a reservation, please fill out the reservation application form for the desired product or service without omission.

Effectiveness of application for incomplete input

Article 3

If there is any incomplete entry of the required items in the preceding Article, the reservation application will be invalid.

Date of reservation

Article 4

Reservation by this system shall be made when the Company, which operates the Hotels, sends a notice of consent to the customer's application stipulated in Article 2.

Cancellation/change of reservation

Article 5

  1. If the registration details are changed, please use this system to register the change immediately.
  2. If you are unable to use this system due to unavoidable circumstances, the member should contact the hotel directly.
    In addition, if you contact the hotel directly, you will not be notified of cancellation of change.

Prohibited acts

Article 6.

In using this system, the user shall not perform any of the following acts or acts that may cause such acts.

  1. Acts of using this system for unauthorized purposes
  2. The act of swaying off a crime
  3. The copyright of the Company or a third party. Acts that infringe or may infringe on intellectual property rights, portrait rights, or property such as trademark rights
  4. The act of inputting false or fraudulent information when making an accommodation reservation
  5. Acts of using this system for the purpose of profit or resale, for any reason, such as paid arrangements.
  6. Acts of using this system by impersonating a third party
  7. The act of sending or writing harmful computer programs, etc.
  8. Acts that violate laws and regulations, these Terms or public order and morals
  9. Acts that interfere with the operation of this system
  10. Other acts that the Company deems inappropriate

If you cause damage to the Company and the System due to breach of these Terms, we may claim all damages incurred to you.

Payment of fees

Article 7

Please pay the accommodation fee by cash or credit card when you check out at your hotel.

A penalty

Article 8

If your reservation is canceled or changed due to your convenience, you will be charged a penalty (cancellation fee) set by us.
The penalty is set for each accommodation plan you booked, so please check the cancellation fee item of the relevant plan for details.

Handling of Member Information and Reservation Information

Article 9

  1. In order to deliver comfortable services to our customers, we use our membership registration information and reservation information (history) jointly on this site.
    The registered information will be used by us to provide you with better service and will not be used for any other purpose except in the case of paragraph 2 below.
  2. Regarding the use of a corporate contract using this system, the representative of the contracting corporation (including the person in charge entrusted with the authority)
    If there is a request for information disclosure regarding usage, you agree to disclose the membership registration information and reservation details (history) used as the relevant corporation.

Change of this system

Article 10

Changes to this system may be made without prior notice to you if we deem it necessary.
Please check these terms and conditions each time you use it.

Temporary suspension of use

Article 11

Please note that we may suspend the use of this system without prior notice to you in any of the following cases.

  1. When performing maintenance or other construction related to this system
  2. When a natural disaster or other emergency has occurred or is likely to occur
  3. If we deem it necessary to suspend use.

Liability and Disclaimer of the Hotels

Article 12

  1. The Hotels will compensate you for any damages in fulfilling the accommodation contract and related contracts, or in the event of damage to guests due to their defaults.
    Provided, however, that this shall not apply if it is not due to reasons attributable to the Hotel.
  2. If the Hotels cannot provide a guest room contracted to the guest, it shall, with the consent of the guest, arrange other accommodations under the same conditions as possible.
  3. In the event that the Hotels cannot arrange to other accommodations under the above provisions, the Hotels will pay compensation equivalent to the penalty to the guest and the compensation will be applied to the damages.
    However, compensation will not be paid if there is no reason attributable to the hotel's responsibility for not being able to provide the guest rooms.

Others

Article 13

Other terms and conditions associated with use are in accordance with the accommodation agreement provided by the hotel.

Countries and courts where a trial can be held

Article 14

In the event of a dispute regarding this system, you and us may appeal to the Osaka District Court of Japan.

Revised on October 1, 2015
Revised on October 1, 2012
Established on April 1, 2000
Head Office Japan Co., Ltd.