"Head Office Japan Internet Reservation System" Terms and Conditions
Head Office Japan Co., Ltd. (hereinafter referred to as “our company”) is the Head Office Japan Internet Reservation System operated by our company to customers.
The following terms of use (hereinafter referred to as "this system") have been established in order to ensure proper and smooth use of (hereinafter referred to as "this system").
When using this system, please comply with these terms.
Conditions for use of this system
Article 1
- This system is available only to customers who comply with these Terms and Conditions of Accommodation.
- If you apply for a reservation for the products and services provided by the Hotels by this system,
By applying, we will treat you as having agreed to these Terms and Conditions of Accommodation. - The Company acts such as inconvenience, disadvantage, or harm to third parties, or acts that may interfere with our services, etc.
Users who conduct acts deemed inappropriate by the Company (prohibited acts) may refuse the use of this system and each hotel of the Company.
Application for Reservation
Article 2
If you are applying for a reservation, please fill out the reservation application form for the desired product or service without omission.
Effectiveness of application for incomplete input
Article 3
If there is a defect in entering the required items in the preceding Article, the reservation application will be invalid.
Date of appointment
Article 4
Reservations by this system shall be made when the Company, which operates the Hotels, sends a notice of consent to the customer's application specified in Article 2.
Cancellation or change of reservation
Article 5
- If the registration details are changed, please use this system to register the change immediately.
- If you are unable to use this system due to unavoidable circumstances, the member should contact the hotel directly.
If you contact the hotel directly, you will not receive a change cancellation notice.
Prohibited acts
Article 6
When using this system, the user shall not perform any of the following acts or acts that may be feared.
- Acts of using this system for improper purposes
- Acts of committing crime
- Copyright of the Company or a third party. Acts that infringe intellectual property rights such as trademark rights, portrait rights or property, or acts that may infringe
- Acts of entering false or fraudulent information when making a reservation
- Acts of using this system for profit or resale for any reason, such as a fee arrangement agent
- Acts of using this system by impersonating a third party
- Acts of sending or writing harmful computer programs
- Acts that violate laws, regulations, these Terms, or public order and morals
- Acts that interfere with the operation of this system
- Other acts deemed inappropriate by the Company
If the User causes damage to the Company and the System due to violation of these Terms, the Company shall be able to claim all damages incurred to the User.
Payment of fees
Article 7
Please pay the accommodation fee by cash or credit card when checking out at your hotel.
Receiving a penalty
Article 8
In case of cancellation or change of reservation due to customer's convenience, we will charge a penalty (cancellation fee) specified by our company.
The penalty fee is set for each accommodation plan you reserved, so please check the cancellation fee item of the applicable plan for details.
Handling of Member Information and Reservation Information
Article 9
- In order to deliver comfortable services to our customers, we jointly use membership registration information and reservation information (history) on this site.
The information you have registered will be used by us to provide you with better services and will not be used for any other purpose except in the case of paragraph 2 below. - Regarding the use of a corporate contract using this system, the representative of the corporation (including the person in charge entrusted with the authority) of the contracting corporation.
In the event of a request for information disclosure regarding the usage status, you agree to disclose the membership registration information and reservation details (history) used as such corporation.
Change of this system
Article 10
Changes to this system may be made without prior notice to the customer when we deem it necessary.
Please check these terms and conditions each time you use them.
Temporary suspension of use
Article 11
Please note that the Company may suspend the use of this system without prior notice to the customer in any of the following cases.
- In the case of performing maintenance or other construction related to this system
- When a natural disaster or other emergency occurs or is likely to occur
- If the Company deems it necessary to suspend use
Liability and Disclaimer of the Hotels
Article 12
- The Hotels shall compensate for the damage in the performance of the Accommodation Contract and related Contracts, or in the event of damage to the Guest due to their defaults.
Provided, however, that this shall not apply if it is not due to reasons attributable to the Hotel. - If the Hotel is unable to provide a guest room contracted by the Guest, with the consent of the Guest, we shall arrange other accommodation facilities under the same conditions as much as possible.
- Irrespective of the above provisions, the Hotels shall pay the Guest a compensation fee equivalent to the penalty, and the compensation fee shall be applied to the amount of damages.
However, compensation fees will not be paid if there is no reason attributable to the Hotels for not being able to provide the guest room.
Other
Article 13
Other terms and conditions for use are in accordance with the accommodation agreement provided by the hotel.
Countries and courts where a trial can be held
Article 14
In the event of a dispute regarding this system, you and our company may appeal to the Osaka District Court in Japan.
Revised on October 1, 2015
Revised on October 1, 2012
Established on April 1, 2000
Head Office Japan Co., Ltd.