Faq Frequently Asked Questions
- TOP
- FAQ
About reservation
- Credit card payment
Credit cards available
- About electronic money settlement
[Payment method]
PayPay, auPAY, J-CoinPay, d Payment, Mel Pay, BankPay, Alipay+, WeChatPay- About accommodation agreement
Click here for the terms and conditions of accommodation.
- Check-in and Check-out
Check-in 15:00 Check-out 11:00
※It may vary depending on your reservation plan.- Cancellation fee
A cancellation fee will be charged from 3 days in advance.
※It may vary depending on your reservation plan.- About settlement
Please pay at the time of arrival.
- Do you have any smoking rooms?
There is no smoking space.
- About the ALL INCLUSIVE plan
The accommodation fee includes dinner, breakfast, basic drinks in the lounge, snacks, large baths, etc.
※Grand Mercure Sapporo Odori Park doesn't have dinner or a large public bath.
About restaurant lounge
- About lounge
Daily,
・From 15:00 to 18:00 Rakugu / Evening Social
・21:00-23:00 Toriwatari (Slightly) / Night Cap
・15:00-23:00/6:00-10:00 Hot Spring Lounge ※Mercure Saga Karatsu Resort is a relaxation lounge
The content of the offer varies depending on the time of day, so please use it differently.
※Not applicable to hot springs and relaxation lounges:
Grand Mercure Sapporo Odori Park, Mercure Miyagi Zao Resort & Spa, Mercure Toyama Tonami Resort & Spa, Grand Mercure Okinawa Cape Zanpa Resort- Do you have lunch?
I don't have it.
- About allergy response
Please refer to the link below for information on how to respond to food allergies.
>For those who have food allergies- Do you have any allergies?
The buffet restaurant displays information on the use of ingredients for eight major allergies (eggs, milk, wheat, buckwheat, peanuts, shrimp, crabs, walnuts).
In addition, since the kitchen handles a variety of ingredients, please note that there is a possibility of a small amount of contamination, including handling at the food factory.
If you have any other questions, please feel free to contact the restaurant staff on the day.
Facilities and equipment
- About the large bath
6:00 to 10:00 (final entry: 9:30) / 15:00 to 23:00 (final entry: 22:30).
Please bring your face towel, bath towel and card key from the guest room when using.
※Grand Mercure Sapporo Odori Park doesn't have a large public bath.- About the sauna
Usage time 15:00-23:00/6:00-10:00
- About Wi-Fi
You can use it for free.
※Accor members can use high-speed communication.
※Member registration is free, so please register by all means.
※You can also enter your email address without registering as a member.- Air conditioner adjustment
Switching between heating and cooling is all at once, and it is not possible to adjust each guest room, but the air volume can be adjusted for each guest room.
- About shipment of packages in advance
Please fill in the name of your accommodation date, reservation representative or organization, and send it out at the front desk notice.
- About your luggage storage
Please use a dial locker in front of the lobby for luggage storage before arrival and after departure.
- Provision of pharmaceuticals
We cannot provide pharmaceuticals to customers at our hotel.
About Best Rate Guarantee
- When I made a reservation, the official website was at the lowest price, but one week before my stay, the other company reservation site was cheaper.
The best price guarantee promises to make a reservation at the best rate.
If you find a cheaper price on another website within 24 hours of booking, we will apply that price and offer an additional 25% discount from the price of a third-party booking channel.
> Click here for details.- There is a cheap type of room available on another company reservation site, but only a high price room remains on the official website.
If the room type that is vacant at the time of reservation is not the same, it will not be eligible.
- Package charges posted on the airline's website are sold cheaper in total.
Packaged products such as airlines are not eligible because the hotel cannot participate in the selling price.
- I made a reservation because I have a corporate contract, but when I look at another company's reservation site, the same accommodation day and the equivalent room type are sold cheaply.
In a corporate contract, accommodation fees are negotiated and sold between the two companies in advance, so they are not eligible.